Shulou(Shulou.com)11/24 Report--

Thank you, Mr. Air, a netizen of CTOnews.com, for your clue delivery! On April 26, CTOnews.com, the General Office of the Ministry of Transport, the General Office of the Ministry of Industry and Information Technology, the General Office of the Ministry of Public Security, the General Office of the State Administration of Market Supervision and Administration, and the Secretary Bureau of the State Internet Information Office issued a circular requiring the consolidation of corporate responsibilities, the protection of the legitimate rights and interests of passengers and drivers, and the standardization and management of the ride-hailing aggregation platform, so as to promote the standardized, healthy and sustainable development of the ride-hailing industry.

CTOnews.com attached notice original text:

All provinces, autonomous regions, municipalities directly under the Central Government, Xinjiang production and Construction Corps Transportation Department (Bureau, Commission), Communications Administration, Public Security Department (Bureau), Market Supervision Bureau (Department, Commission), Internet Information Office:

In recent years, relying on Internet technology, cooperating with ride-hailing platform companies, facing passengers and matching supply and demand information, the platform for jointly providing online taxi booking services (commonly known as ride-hailing aggregation platform) has developed rapidly, providing a new choice for travel services, but there are also some problems, such as inadequate implementation of corporate responsibilities of ride-hailing aggregation platform and ride-hailing platform companies, inadequate protection of the legitimate rights and interests of employees and passengers, and so on. In order to do a good job in the standardized management of the ride-hailing aggregation platform, effectively protect the legitimate rights and interests of passengers and drivers, and promote the standardized, healthy and sustainable development of the ride-hailing industry, the relevant matters are hereby notified as follows:

First, improve the ideological understanding and attach great importance to the standardized management of the ride-hailing aggregation platform.

Local transportation, telecommunications, public security, market supervision, online information and other departments should give full play to the role of new business type's cooperative supervision mechanism at the local level, combined with local realities, study and explore laws, policies and measures to standardize the management of ride-hailing aggregation platforms. It is necessary to strengthen supervision and guidance on the business behavior of the online ride-hailing aggregation platform, supervise and urge the online ride-hailing aggregation platform to implement the verification responsibility to the relevant ride-hailing platform companies, and shall not access the online ride-hailing platform companies that have not obtained the local business license for ride-hailing. Drivers and vehicles that provide services should apply for corresponding car-hailing permits. Guide the online ride-hailing aggregation platform and cooperative ride-hailing platform companies to operate in accordance with the law in accordance with the relevant requirements such as the interim measures for the Administration of online Taxi booking Service.

II. Compacting corporate responsibility to protect the legitimate rights and interests of passengers and drivers

Relevant departments in various localities should supervise and urge the ride-hailing aggregation platform to display prominently the name of the cooperative ride-hailing platform company, App name, business license, complaint reporting methods and other information on the mobile Internet application (App) and related web pages, as well as user agreements, service rules, complaint reporting methods, dispute handling procedures, and so on. Urge the ride-hailing aggregation platform and the cooperative ride-hailing company to truthfully provide passengers with vehicle license plates and basic driver information. Guide the online ride-hailing aggregation platform and cooperative ride-hailing platform companies to establish and improve the first inquiry responsibility system for consulting services and complaint handling in accordance with the law, and timely and properly handle passengers and drivers' consulting complaints. If passengers suffer damage due to safety accidents and require the ride-hailing aggregation platform to bear the liability of compensation in advance, the relevant departments in various localities shall supervise and urge the ride-hailing aggregation platform to comply with the relevant provisions of the Consumer Rights and interests Protection Law of the people's Republic of China and bear the relevant responsibilities.

Standardize business behavior and maintain the market order of fair competition

Relevant departments in various localities should, in accordance with their legal duties, maintain a high-pressure situation in cracking down on illegal operations, and publicly expose online car-hailing aggregation platforms and cooperative ride-hailing platform companies that have committed violations of laws and regulations. Local transportation and market supervision departments should urge the ride-hailing aggregation platform and cooperative ride-hailing platform companies to implement the requirements such as clearly marked prices, and shall not disrupt the market order with improper price behavior. supervise and urge the ride-hailing aggregation platform not to interfere with the price behavior of the ride-hailing platform company, not to directly participate in vehicle dispatching and driver management, and to maintain the market order of fair competition.

Fourth, strengthen coordination and enhance the ability and level of supervision

Relevant departments in various localities should strengthen coordination and linkage, innovate supervision methods, and comprehensively use digital supervision, credit supervision, administrative law enforcement, social supervision and other means to enhance the ability and level of supervision. The competent transportation departments of various localities shall take the initiative to disclose the issuance of business licenses of local ride-hailing platform companies on a regular basis so as to facilitate public inspection and supervision. It is necessary to urge the online ride-hailing aggregation platform and the cooperative ride-hailing platform company to transmit the relevant ride-hailing operation information and data to the online ride-hailing supervision information interaction system in real time in accordance with the relevant regulations, so as to ensure the quality of data transmission.

Fifth, strengthen the bottom line thinking and earnestly maintain the safety and stability of the industry

Relevant departments in various localities should strengthen industry dynamic monitoring and risk research, supervise and urge ride-hailing aggregation platforms and cooperative ride-hailing platform companies, strengthen driver and vehicle management, and strengthen operational safety management; reasonably formulate or adjust business strategies and study, judge and evaluate in advance, so as to effectively maintain the healthy and stable development of the industry. Local transportation, telecommunications, public security, and Internet letter departments should urge online car-hailing aggregation platforms and cooperative ride-hailing platform companies to implement network security measures, strictly protect and manage data security, and take effective measures to prevent the leakage, damage, and loss of personal information such as drivers, ride-hailing people, and passengers.

General Office of the Ministry of Transport

General Office of the Ministry of Industry and Information Technology

General Office of the Ministry of Public Security

General Office of the State Administration of Market Supervision and Administration

Bureau of the Secretary of the State Internet Information Office

April 26, 2023

According to the basic operation of the ride-hailing industry in March 2023 released by the Ministry of Transport. As of March 31, 2023, a total of 307 ride-hailing platform companies across the country had obtained business licenses for online ride-hailing platforms, an increase of 4 compared with the previous month. A total of 522.9 car-hailing driver licenses and 225.0 vehicle transport licenses were issued in various localities, up 1.0% and 2.7% respectively. The online ride-hailing supervision information interaction system received a total of 716 million order information in March, up 9.7% from the previous month.

Among the top 10 ride-hailing platforms with order volume, the highest order compliance rate is Ruqi travel, and the lowest is Hua Xiaozhu travel. Among the top 10 platforms in order compliance rate, Ruqi Travel, Hengdao Travel, Wanshun Taxi, Caihua Travel, T3 Travel, Cao Cao Travel, DiDi, Sunshine Travel, Meituan Taxi, and Huazhu Travel are the highest to the lowest according to the order compliance rate.

In March this year, the top three order compliance rates were Ruqi Travel, Huazhu Travel and DiDi, followed by Cao Cao Travel (- 2.8%), Caihua Travel (- 3.3%) and Sunshine Travel (- 9.3%).

Data show that the platform for passengers and providing services jointly with ride-hailing platform companies (commonly known as "aggregation platform") completed 19.7 million units, up 16.9% from the previous month. According to the order compliance rate from high to low are DiDi, Meituan taxi, Gaode taxi, Hua Xiaozhu travel, Baidu taxi, Ctrip car, Tencent travel.

Tuyuan Pexels on April 17 this year, the General Office of the Ministry of Transport also issued a "2023 work plan for promoting transportation new business type platform enterprises to reduce excessive percentage", promoting major online ride-hailing and road freight new business type platform companies to reduce the excessive percentage of the platform or the upper limit of membership fees, and release it to the public.

The plan requires that by the end of May 2023, the relevant provincial transportation authorities shall organize freight platform legal persons registered in the province to communicate and consult with truck drivers and industry associations to reduce the excessive percentage or upper limit of membership fees, to ensure the reasonable income of truck drivers, and to take the initiative to announce to the public the enterprise's commitment to reduce the excessive percentage or the upper limit of membership fees.

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