Shulou(Shulou.com)11/24 Report--

After opening the door-to-door delivery of Taos, there has been a new trend in the rookie post station recently.

According to a number of media reports, rookie post stations are piloting temporary hosting stations in Hangzhou, Guangzhou and other places to provide night pick-up services. That is, based on the mathematical intelligence transformation of the community, the business hours of the rookie post station will be extended to 24:00 at night to provide self-help pick-up service for young and late consumers.

The reporter verified to the rookie side, the other side said that the "night pickup" service is one of the important upgrades for the rookie post station to create a very fast pickup experience, and the goal is to take the lead in some cities to achieve the service standard of "1 minute extremely fast pickup, self-help pickup before 24:00". Enhance the arrival and pick-up experience of rookie post stations, so that consumers can pick up express delivery faster and more flexible. So far, the service has covered more than 1000 rookie stations in Hangzhou, Chengdu, Guangzhou, Shanghai and other cities.

The rookie post station is refreshing its service again: the business hours are extended to 24:00

For late returnees, perhaps the biggest unhappiness is not getting the express package they have in mind when they get home at 10 or 11:00 in the evening. If the rookie post station on the doorstep opens to pick up at night, this problem will be solved completely. The night pickup service of the rookie post station is to prolong the service time of the site pickup through the online duty of IoT equipment; late returning consumers only need to scan the code to open the door to pick up their own express delivery.

(late at night, consumers are opening the door of the rookie post station with the function of picking up at night.)

At the Yang Jiachun Xiaonanyuan Cainiao Post Station in Hangzhou, the reporter observed that many residents came to the post station to pick up parts more than 9 o'clock in the evening. When you see the glass door of the station locked, everyone has been able to open the QR code on the mobile phone door, then the door lock of the post station opens automatically, and after pushing the door in, the station automatically initiates a voice reminder: "you have entered the monitoring area, please pay attention to safety", and the door is automatically unlocked. Then, the user finds the corresponding package on the shelf according to the pickup code, and scans the bar code on the package to complete the exit under the high-beat meter at the door. Then, press the button on the side of the door, unlock the door and go out, the door closes automatically.

The whole pickup process averaged less than 1 minute, which was very smooth.

Yao Lijun, director of the rookie post station, told reporters that since the station has used this function for half a year, nearly 100 users in the community come to the post station to pick up self-service deliveries between 21:00 and 24:00 every day.

"this function is very convenient, even if you come back from work late, you can pick up the express delivery." Mr. Yang, a resident of the community, reflected that his job is the "9-to-9" system, and now he doesn't worry about picking up parts even if he comes home later.

(consumers pick up the express delivery by themselves at the rookie post station)

In response to the question of the authority to open the door, webmaster Yao Lijun replied: "only when users have a package at the post station can they pick up the parts through the rookie App, which is equivalent to the real name authentication of every operation." The reporter also learned from the stationmaster's mobile phone backstage system that through cloud monitoring, you can see the situation in the post station in real time, and once you encounter an abnormal situation, the system will automatically push the alarm information.

Through the IOT equipment on duty, the evening business hours can be extended to 24:00, and the night pickup mode can also be continued at 7: 00 a.m. to 9 a.m., objectively, the service at the rookie post station has become a "707" working system: working at 7 a.m. and getting off work at 24:00, seven days a week. This is also the second major service upgrade being promoted by the Cainiao Post Station after the door-to-door delivery of Taobian parcels. On the basic service of collecting and keeping for free, the introduction of a new mode of night pickup makes the Cainiao Post Station's services more diversified and closer to the needs of the community.

Improving the operation efficiency of post stations is expected to be landed in more than 60 cities across the country this year.

In addition to meeting the urgent needs of "workers" to pick up parcels after returning late, the opening of the night pick-up model can also further liberate the productivity of rookie stationmasters and free up more time and energy to improve the service quality and operational efficiency of the post stations.

"there are more than 1200 parcels at our site every day, half of which need to be delivered to our door. three employees are busy from morning till night, and residents often call at 10 o'clock in the evening to ask us to wait a little longer. in fact, the work is quite intense." Chen Zheng, director of Guangzhou Yuejiang Top Cainiao Post Station, said that since the site was piloted for night pick-up last year, the working time of the site staff has been shortened by one hour, as users become more skilled, the post station will also have more energy to do a good job in door-to-door delivery, providing community group buying and other diversified services in the future.

Not only that, the night pickup function can also solve the problem of door-to-door delivery by post station staff during the day, or the shortage of manpower during the Spring Festival and other holidays.

(the staff of the rookie post station is delivering goods to the door.)

As one of the core services of community life, Cainiao Post Station continues to digitally upgrade the receiving experience of consumers in recent years, with pickup efficiency, convenience and security as the core values of R & D. a variety of solutions have been launched, such as open post station, "idle state" inspection, self-help inspection, night pick-up and other solutions to improve consumers' all-weather and all-link pick-up experience.

"with the digital transformation of the rookie post station, the convenient function of night pickup will cover more users, and it is expected to land in more than 60 cities across the country this year." Xu Xue, head of the project related to the rookie post, said that in the future, with the help of the service of the rookie post, consumers will also feel a higher level of community digital experience.

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