Shulou(Shulou.com)11/24 Report--

Thanks to CTOnews.com netizen Tracylee for the clue delivery! CTOnews.com April 25 news, WeCom recently announced the "adjustment of external contact size" policy, from the original free fee to each enterprise free external contact size of 2000 people, if more than this scale, enterprises can continue to use after buying a larger scale according to demand.

CTOnews.com Note: external contact size refers to the maximum number of customers that can be added by members, external contacts that can be added, customers that can be invited into the group, and external contacts that can be invited into the group.

According to the official charging page, the size of WeCom's external contacts can be selected in a variety of price segments, with RMB 500,000 per year for 5000 and RMB 2000 per year for 20,000, which is equivalent to 1 yuan per 10 people.

WeCom official said that for the enterprise history has added customers, will not be affected: no matter the number, can continue to communicate with customers, service, management. If you need to add new customers, you need to buy according to the total number of customers.

At present, this change has been tested in grayscale, and enterprise users can click workbench > customer contact and Management > customer base / customer contact to view the time limit.

Complete instructions are attached to CTOnews.com:

First, the explanation on the adjustment of the size of external contacts in order to better help enterprises to do a good job in external services, from now on, enterprises can get 2000 external contacts free of charge, if you need to serve more customers, you can choose the appropriate size and purchase according to your needs.

External contact size refers to the maximum value of customers that can be added by members of the enterprise, external contacts that can be added, customers that can be invited into the group, and external contacts that can be invited into the group.

It is recommended that enterprises plan the size of external contacts for this year before purchase and purchase on demand.

If the number of customers served by the enterprise exceeds the number of external contacts, it will not be possible to continue to add new customers and invite new customers into the group. However, previously precipitated customers will not be affected, and enterprises can continue to provide services.

Note: the above adjustments are only for certified enterprises. Uncertified enterprises should complete the certification first.

Second, how do enterprises purchase the scale of external contacts? The enterprise can select the scale that the enterprise needs and purchase it in "Workbench-customer contact-external contact scale".

If the size of the external contact that the enterprise wants to purchase is more than 1 million, contact the account manager to purchase.

Third, the size of external contacts can be used for a new order for a period of 1 year, starting from the date of successful payment. If the enterprise buys it before the time limit is free, the validity period shall be calculated from the day after the time limit free cut-off date.

In the case of an additional purchase order, it can be used for a period of time from the date of successful payment to the expiration of the original order. As the additional purchase order will be converted according to the used time of the original order, it is recommended that the additional purchase order be paid on the day the order is issued.

If it is a renewal order, that is, the scale of the next year purchased within the validity period of the original order, it can be used for a period of 1 year, counting from the day after the expiration of the original order; if the order is issued after the expiration of the original order, it will be processed as a new purchase order.

Fourth, when the scale of external contacts is insufficient, how can the enterprise improve? It is recommended that enterprises plan the service scale of this year in advance before purchase, so as to avoid reaching the upper limit in the service process and affecting the external services of enterprises.

WeCom will take the initiative to remind the enterprise when it reaches 80% of its current size. after receiving the reminder, the enterprise can click on the reminder card or buy a larger scale in "Workbench-customer contact-external contact size".

If the number of customers served by the enterprise is greater than or equal to the size of external contacts, members will not be able to continue to add customers and invite customers to join the group.

5. When the available time is insufficient, how can the enterprise renew it? WeCom will take the initiative to remind you 30 days before the current order expires. After receiving the reminder, you can click on the reminder card or purchase the external contact size for the next year in "Workbench-customer contact-external contact size".

If the enterprise is not renewed, the external contact size of the enterprise will be reduced to 2000 after the expiration of the validity period. If the number of customers served by the enterprise is greater than or equal to the size of external contacts, members will not be able to continue to add customers and invite customers to join the group.

6. How to apply for the contract and invoice after submitting the order, you can apply for the contract in "Workbench-customer contact-external contact scale-Enterprise order". If you need to seal, you can follow the instructions on the page.

After the payment is completed, you can apply for an invoice in "Workbench-customer contact-external contact size-Enterprise order".

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