Shulou(Shulou.com)11/24 Report--

Thanks to CTOnews.com netizens for the clue delivery of Flower Shanglin and Snailwang! CTOnews.com, April 16 (Xinhua) A Didi ride-hailing driver posted a video in which the woman claimed to be a Didi employee and refused to clean the dirty back seat. In this regard, @ DiDi announced the course of this incident.

First, talk about the results: Didi suspends its service to passengers according to the platform rules. After the two sides have settled, passengers can continue to use DiDi's App service; drivers can continue to receive orders on the platform after completing the training.

It is said that the passenger in the video, a former Didi employee, volunteered to quit on February 22 and officially left on March 8.

The content of the video took place on April 2 this year. Seven days later, the recording in the car was invalid, there was no video recording in the car, and the situation in the car could not be verified by recording in the car. After communication and verification with the company and passengers, the original text of CTOnews.com is as follows:

Passengers said that after getting on the bus, they verbally communicated with the driver to go to two destinations, but the driver finished the order after arriving at the first location. After saying he wanted to complain, the driver began to record videos on his mobile phone. Passengers said that the pick-up car did not match the license plate of the order, calling themselves "Didi employees" in the hope of telling drivers that they were aware of the platform rules. The video was edited, causing misunderstanding. The passenger said he would apologize to the driver for not cleaning up the dirty seat.

The driver said that the passenger went to the destination to ask for a change to the destination, but he himself had received a new order and did not agree to the change because the passenger's children stepped on their seats and did not want to continue the service. The driver said there was no discrepancy in the license plate. After comparison, the vehicle is consistent with the registered vehicle, and there is no discrepancy between people and vehicles. However, as the driver replaced the registered vehicle on April 1, the new vehicle was a temporary license plate, which led to misunderstanding among passengers.

Didi said that although drivers feel understandable when they encounter disputes and misunderstandings, in order to maximize the rights and interests of drivers, the company also conveys to drivers that "those who secretly take pictures, distribute the privacy of other users or disclose other users' personal information, the service will be suspended for 15-30 days, and if the circumstances are serious, the service shall be permanently suspended." As a result, the platform will suspend drivers from taking orders and require drivers to re-attend training.

According to the rules of the platform, the service for passengers has been suspended. After the two sides have settled, passengers can continue to use DiDi App's service. Drivers can continue to receive orders on the platform after completing the training.

Didi said that it has always advocated civilized travel, and the platform will verify and deal with the illegal and uncivilized behavior of both drivers and passengers, and publicize some malicious acts. "because our job is to serve passengers and drivers, Didi also requires employees and calls on former employees to understand and respect drivers better than ordinary passengers. Didi employees do not have any privileges to take a taxi."

Welcome to subscribe "Shulou Technology Information " to get latest news, interesting things and hot topics in the IT industry, and controls the hottest and latest Internet news, technology news and IT industry trends.