Shulou(Shulou.com)11/24 Report--

On April 8, 2023, the program service group branch of Lenovo China vows Conference with the theme of "long Wind and waves, full Stack attack" was held in Lenovo's global headquarters. At the meeting, Dai Wei, vice president of Lenovo Group and general manager of China's solution Services Business Group, said that the new fiscal year will start "three major battles" around support services, operation and maintenance services, projects and solution services, achieving annual revenue growth of more than 20% year-on-year, hitting the top 2 of China's non-operator IT service market. "our goal is to become the first in China's non-operator IT service market share in 2026."

At the conference, the Major customer Program Service Division, the SME Programme Service Division and the Consumer Service Division announced their respective fiscal year targets. At present, Lenovo's solution service business has become a new engine of Lenovo's second growth curve, successfully ranking among the top three in China's non-operator IT service market.

At present, the construction of digital China has become the key to promoting China's high-quality development. Yang Yuanqing, chairman and CEO of Lenovo Group, said that Lenovo will unswervingly implement the 3s strategy in the new fiscal year, accelerate service-oriented transformation, and vigorously promote technology-driven innovation. As the second growth curve supporting Lenovo's transformation to 3s, Dai Wei said that Lenovo's solution service business will take the "giant" intelligent engine as the core, provide "new IT" full-stack solutions and services for the intelligent transformation of Chinese enterprises, and take on the important task of continuously leading Lenovo's 3s transformation and helping the development of the intelligent era.

Continue to lead the 3s transformation, and maintain the first market compound growth rate in the industry for six years.

In 2017, Lenovo China launched two major transformations, customer-centered transformation and 3s transformation, and formally established Lenovo China Service Division to build the second growth engine of development. In his speech, Dai Wei said that Lenovo solution Services continues to lead the 3s transformation, anchoring intelligent full-stack solutions and service providers including support services, operation and maintenance services, projects and solution services, becoming the fastest growing manufacturer in the IT services market, with a six-year compound growth rate of 37.1%.

In the six years of transformation, solution services business revenue has accounted for more than 10% of the overall revenue in China, and it also has a number of key general solutions, including xCloud hybrid cloud, ESG low-carbon park, multi-cloud desktop, Rubik's cube smart customer service and so on.

The reason for achieving a good performance is that Lenovo solution Services continues to lead the transformation with three pillars, including building a market-leading service system, leading the transformation of business and achieving sound operation. At present, solution Services has created a new IT delivery system leading in the industry, with 22000 + professional service engineers and 2600 + service outlets. The service network covers the administrative regions of the country and serves more than 450 million devices. In the innovation of service delivery model, the solution service business comprehensively constructs the TruScale business model around the ServiceForce intelligent operation and maintenance service platform, builds an end-to-end lightweight delivery system through one-click deployment of SaaS services, and builds a subscribed, one-stop, all-inclusive "all-service" model.

Especially in the past fiscal year, the three major divisions of Lenovo Solutions Services have made rapid progress at full speed based on the two-wheel drive, one core, two wings and integrated sales and service strategy of different customer groups. Specifically in terms of business performance, under the two-wheel drive strategy of column and reassembler, the major customer solution service department creates a new mode of solution product integration to comprehensively help the 3s transformation of key customer business. Baiying platform, which serves small and medium-sized enterprises, has become a leading one-stop intelligent service platform for small and medium-sized enterprises, promoting the customer transformation of small and medium-sized enterprises for win-win results. On the other hand, the consumer service department has realized the integration of sales and service in the whole cycle of customer operation, and achieved customer experience and business growth.

Aim to win three major battles, and plan to achieve annual income growth of more than 20% in the fiscal year.

In the face of trillions of IT service market dividends, in the new fiscal year, Lenovo solution Services will launch "three major battles" around support services, operation and maintenance services, projects and solution services at the three market levels of major customers, small and medium-sized enterprises and consumer customers. To achieve the goal of annual revenue growth of more than 20%, hitting the top two of China's non-operator IT service market.

Ye Lianghong, general manager of Lenovo's solution service business group in China, said that at the support service level, it will continue to strengthen the upgrading of premium services and the continuous innovation of zero-carbon services, in which premium service is an upgrade service of the integration of software and hardware; at the level of operation and maintenance services, the double swords of ServiceForce+TruScale will be applied to accelerate the efficiency of intelligent resource management and achieve cost reduction and efficiency improvement. At the project and solution service level, it will rapidly increase the scale of key general solutions of independent IP, strengthen security and lifecycle services, and provide full stack support for the wisdom transformation of various industries.

Small and medium-sized enterprises account for half of the national economy, which is the key point of the construction of digital China. Wei Dong, general manager of the SME Program Service Division of Lenovo's China Program Service Business Group, said that the SME Program Service Department will not give way and impact on the SME IT service market first. In terms of tamping support services, the SME Program Service Department will continue to detonate "optimization and upgrading" service explosions with the help of network-wide marketing; enable SME operation and maintenance management, Bai Ying platform will be able to upgrade new IT DaaS & OPS services, so that SMEs can innovate without worries. While projects and solution services have increasingly become the rigid demand of small and medium-sized enterprises, solution services will rely on key general solutions such as hybrid cloud to develop smart business solutions and continue to enhance the competitiveness of innovative products such as renovated services.

Yang Jie, general manager of Lenovo's China solution Services Business Group Consumer Services Division, said that at present, the Consumer Services Division is mainly focused on support services and operation and maintenance services, and will continue to become the leader of the new IT integration services through innovation in the new fiscal year. Specifically, it will rely on cloud + end + DaaS to create new IT integration services, including integrated retail positions, to achieve word-of-mouth double harvest.

Strengthen the converged delivery capability of the new IT with "giant" as the core

In the new fiscal year, Lenovo China will continue to deepen its customer-centered transformation and launch a comprehensive charge to the 3s market. Dai Wei said that Lenovo solution Services will build three cornerstones for the future based on the "giant" full-stack intelligent solution system, the leading new IT service delivery system, and the new Lenovo solution service brand. To create a new product and service delivery system for support services, operation and maintenance services, projects and solution services.

At the meeting, Wu Yue, general manager of the solution product center of Lenovo's solution service business group in China, said that the solution service products will be expanded with the fine granularity of "giant" as the core, and make use of the two features of their own intellectual property rights superimposed on computing power and services. strengthen the three models of key general solutions, endogenous externalization and product-driven growth Finally, it provides full-stack products, services and solutions at the four levels of VPaaS, GPaaS- general business console, GPaaS- technology console and IaaS, and realizes the integrated delivery of N intelligent industries. At present, relying on the "giant" of Zhongtai, Yunyuan and embedded AI, Lenovo has developed more than 40 solutions with Lenovo's own IP, and launched many solutions for digital base construction, such as xCloud hybrid cloud solution, multi-cloud desktop, chronic disease management platform, etc., to promote the upgrading of the whole value chain, including intelligent supply chain, intelligent marketing, intelligent sales, intelligent customer service, etc.

It is worth mentioning that the conference also mentioned the upcoming release of new brand labels including giant inside, digital base and full-life-cycle services, and announced that Lenovo solution services have entered a new stage of comprehensive development. Dai Wei said that at a time when the intelligent transformation into the deep water area, Lenovo solution service will continue to play the role of the second growth engine to release stronger growth momentum, help more enterprises reduce costs, increase efficiency and improve efficiency, thus contributing to the new journey of digital China towards high-quality development.

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