Shulou(Shulou.com)11/24 Report--

Thanks to CTOnews.com netizen Yushi for the clue delivery! CTOnews.com April 11 news, polar krypton owners issued a joint statement: stop differential treatment, solve seat defects.

[main problem] Polar Krypton 001 seat fabric drum bag and collapse, polar krypton manufacturers and after-sales team did not pay attention to, or even ignored, still did not directly respond to the repair solution to the car owner seat problem; some car owners still have drum bags and collapse phenomenon after replacing fillers. I would like to ask polar krypton manufacturers and after-sales team what standards for replacement requirements.

[appeal]

For 22 seat fabrics and design problems, polar krypton manufacturers and after-sales team to give a positive response, clear rectification plan and time node.

Implement the compensation policy for the rights and interests of old car owners, which will compensate 100000 points for 22 car owners from June 1, 2022 to March 15, 2023, and equivalent points for 23 optional Z-Sport kits.

The Polar Krypton team published a formal apology in the mainstream media, including its own website, App, news portals and social media platforms.

In response to this problem, polar krypton said: for individual seats with quality problems, we will carry out maintenance in accordance with the warranty policy. At the same time, we are constantly optimizing the maintenance plan, and it is expected that the first version of the technical plan will be upgraded in late April.

CTOnews.com attached pole krypton response full text:

The extreme Krypton 001 "product power-limited free upgrade package" released on March 16 is a time-limited car purchase right for users who decide or meet the conditions for modifying the configuration after March 16, 2023, according to the current market and company conditions. regular users enjoy the corresponding rights and interests of the next time. Polar Krypton, like other brands, formulates car purchase rights policies in different periods according to the situation of the market and companies in different periods, which is a common and normal market behavior in the automotive industry, in order to create high-quality travel experience for more users.

We are also very grateful to users for their support and recognition for the support and recognition of extreme krypton for users' feedback on the seat problems of previous models, because from the point of view of environmental protection and user health, non-glue bonding is used between seat masks and foaming materials. the dermis of the seat mask is malleable, and similar phenomena exist in leather-wrapped seats, sofas and other products. For individual seats with quality problems, we will carry out maintenance in accordance with the warranty policy.

At the same time, we are constantly optimizing the maintenance plan, and it is expected that the first version of the technical plan will be upgraded in late April. We have been listening to users' feedback and experience, and constantly optimize our products to provide users with a better service experience.

In fact, the polar krypton car launched a personalized seat upgrade program for the old polar krypton 001 on April 2, and the seat upgrade personalization program is expected to be launched in mid-April and will provide three upgrade schemes. the minimum price for upgrading the whole car seat is 5500 yuan, while it takes 17500 yuan to upgrade the whole car seat to 2023 polar krypton 001 seats.

In addition, on March 9 this year, Polar Krypton officially issued a warm reminder on the extension of the delivery cycle of the 2022 polar krypton 001, saying that the delivery cycle of the 2022 polar krypton 001 may be extended to more than 6 months, and opened the unsetting channel. and continue to open the channel to switch to new models to encourage people to switch to 2023 models.

Related readings:

"three seat upgrades are available for polar krypton 001 models, starting from 1300 yuan."

Welcome to subscribe "Shulou Technology Information " to get latest news, interesting things and hot topics in the IT industry, and controls the hottest and latest Internet news, technology news and IT industry trends.