Shulou(Shulou.com)11/24 Report--

According to CTOnews.com news on April 11, the State Post Office today issued an announcement on the results of the 2022 express service satisfaction survey and time limit punctuality test. The State Post Office organized a third-party organization to investigate and test the 2022 express service satisfaction and the time limit punctuality rate in key areas of the country. The relevant information is hereby announced as follows:

The monitoring targets in 2022 include 9 express service brands, specifically: postal Express, Shun Feng Express, Zhongtong Express, Yuantong Express, Yunda Express, Shentong Express, JD.com Express, Debang Express and Ji Rabbit Express.

The survey covers 50 cities, including municipalities directly under the Central Government, provincial capitals and 19 cities with large express business volume.

The satisfaction survey adopts the method of online survey, and the users who use the express service in 2022 evaluate the satisfaction of acceptance, collection, delivery, after-sales and information, and a total of 100000 valid samples are obtained. The time limit test uses the system data sampling method, the business scope is domestic remote express, and a total of 8.11 million valid samples are obtained.

According to the survey, the score of public satisfaction with express delivery services in 2022 was 83.4, a slight decrease of 0.3 points compared with the same period last year. Among the five secondary indicators, the scores of acceptance service, collection service and after-sales service were 89.1, 88.3 and 74.5 respectively, up 0.1, 0.5 and 2.0 respectively from the same period last year, while the scores of delivery service and information service were 84.4 and 83.7 respectively, down 0.7 and 3.1 points respectively from the same period last year.

Affected by the epidemic, although individual indicators have declined, express delivery services play the function of connecting online and offline, effectively meet the people's practical needs for daily necessities and medical materials, and win more tolerance, understanding and recognition from the broad masses of users. According to a survey on the satisfaction of 10 business services conducted by third-party organizations in August 2022, express delivery services ranked second with a score of 81.1.

CTOnews.com learned from the announcement that the top three brands with public satisfaction scores for express delivery services in 2022 are Shun Feng Express, JD.com Express and Postal Express.

In 2022, the whole time limit of express delivery service in key areas across the country was 58.82 hours, which was 1.74 hours longer than the same period last year due to the epidemic; the punctuality rate of 72 hours was 77.82 percent, down 0.12 percentage points from the same period last year. Among them, the processing time limit of sending place is 7.56 hours, and that of arriving place is 10.76 hours, which basically maintains the limitation level of 2021.

In the third quarter, when the impact of the epidemic was relatively small, the full time limit of express delivery service was 56.74 hours, 1.47 hours shorter than the same period last year and 6.23 hours shorter than the second quarter; the 72-hour punctuality rate was 80.39 percent, an increase of 2.10 percentage points over the same period last year and 6.82 percentage points higher than that of the second quarter.

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