Shulou(Shulou.com)11/24 Report--

CTOnews.com, April 10: in the early morning of March 29, Tencent's Wechat, QQ and other businesses experienced functional abnormalities, including Wechat voice conversation, moments, WeChat Pay, QQ file transfer, Qzone and QQ Mail, and several other functions were unavailable.

Although the fault was fixed later in the day, according to the interface news, the accident was caused by a failure in the cooling system of Guangzhou Telecom's computer room, which Tencent defined as a first-class accident of the company. To this end, Tencent has imposed serious accountability and punishment on relevant departments and leaders, including Lu Shan (LS), senior executive vice president of the company and president of TEG (Technology and Engineering Group), and Zhou Hao (harveyzhou), vice president of WXG (Weixin Group). Lu Shan is currently a member of the general office of Tencent (the office of the general manager of Tencent, the company's highest decision-making body).

In addition, two general managers and directors of TEG South China data center were demoted and dismissed, and two directors and team leaders of WXG's technical architecture department were rated Underperform (two stars, up to five stars) in the current performance review.

Tencent management believes that the failure has exposed the company's shortcomings in disaster recovery design and emergency plans, and that the relevant business departments do not have the right awareness of risk prevention.

As a national-level application, Wechat not only carries the social needs of a large number of individual users, but also supports the operation of B-end businesses such as WeCom and Mini Program. If the failure occurs in an important period, it may cause huge losses and effects.

According to CTOnews.com, as of the end of the fourth quarter of last year, the combined monthly active users of Wechat and WeChat were 1.313 billion, and the monthly active users of QQ mobile terminals were 572 million.

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