Shulou(Shulou.com)11/24 Report--

Thank CTOnews.com netizens for recalling the clue delivery of the special vest! According to CTOnews.com news on April 1, the official Wechat account of Changan Deep Blue updated its article today, announcing that it will launch the "Deep Blue Brand Anniversary, customer Service upgrade" campaign, and will comprehensively upgrade the user rights and after-sales service system of car owners who have bought cars.

CTOnews.com learned from the official Wechat account of Changan Deep Blue that the upgrade of Changan Deep Blue users' rights mainly includes the following:

1. Content of rights and interests: a lifetime warranty of the whole car is given to the owner of the car.

2. Gift scope: 24:00 on March 31, 2023, the first dark blue SL03 owner of the premise car (subject to the time of final payment)

3. Instructions for encashment of rights and interests:

The vehicle is used for non-operating purposes, with a mileage of no more than 35,000 km per year.

The vehicle is maintained in strict accordance with the maintenance time and items in the operating instructions, and the standard maintenance is carried out in the Deep Blue authorized maintenance Center (subject to the Deep Blue App notice); the accident vehicle is repaired in the Deep Blue maintenance Center.

The damage caused by man-made, accident, private modification, natural disaster and other reasons is not within the scope of lifetime warranty.

No consumable parts: air conditioner filter, air filter element, brake lining, tire, remote key battery, light bulb, wiper blade, fuse, ordinary relay, oil filter, fuel filter, memory card, spark plug, battery.

In addition to the upgrade of user rights and interests, Changan Deep Blue will also upgrade its after-sales service, as follows:

1, appointment does not wait: through the dark blue App self-service reservation, arrive at the store within the appointed time, do not need to wait, directly accept maintenance services, such as waiting time of more than 30 minutes, compensation 500 yuan.

2, maintenance does not look back: after the failure occurs, return to the maintenance center to deal with it. If there is no solution in 48 hours, the headquarters service expert will arrive at the site as soon as possible to solve the problem; if the same functional failure (non-human factor) occurs again within 3 months after the repair of the vehicle, it will be compensated for RMB 500yuan; if it occurs for the third time, RMB 3000 compensation will be given.

3, rescue is not anxious: deep blue car provides you with 7x24 hour road rescue service, deep blue housekeeper arranges rescue work order within 5 minutes after receiving the phone call, rescue workers arrive at the scene within the agreed time, if the agreed time is exceeded, compensation is 120 yuan / hour; in addition, deep blue car will provide free travel service or transportation subsidy of the same value according to customer demand.

4. No delay in service: if you have any questions in the process of buying or using a car, you can consult at any time. The general consultation problem will be solved within 30 minutes, the service problem within 24 hours, and the complaint problem within 72 hours.

5. Others: other performance pledges are strictly implemented in accordance with the five commitments 4.0 standards of Deep Blue Automobile.

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