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According to CTOnews.com news on March 21, Ulay announced today the 2023 version of service worry-free / insurance worry-free plan, with a minimum of 11600 yuan per year, and insurance premium plus 1580 yuan per year for exclusive service.

"worry-free service", including insurance agents, agent compensation, maintenance and other items, and even during the repair period, Weilai also provides services such as walking cars and door-to-door tire repair.

Insurance worry-free is more suitable for users who do not use more cars, are willing to spend more time, and match services independently and flexibly, among which the core repainting, basic maintenance, car pick-up and delivery, door-to-door tire repair, travel service and accident relief service are retained.

You can choose suitable service products according to your car habits, or you can learn more through the official website of Ulai.

Interpretation of the official website attached to CTOnews.com

The 2023 version of service and insurance plan and interpretation of service and insurance version 2023 will come into effect on March 21, 2023. Compared with the 2022 version of service and insurance, the benefits and pricing of version 2023 will remain unchanged.

You can choose suitable service products according to your car use and consumption habits and buy them on demand. In order to assist users to make purchase decisions, and to further understand and use them more thoroughly, Peter Pan has prepared this service and insurance version 2023 plan and interpretation for collection reference.

First, the service without worry 2023 version scheme introduction service without worry 2023 version insists on "no worry" the initial intention does not change, suits the user who pays attention to the experience, cares more about time and convenience, uses the car mileage relatively more.

Second, insurance worry-free version 2023 version introduction insurance worry-free version 2023 version is more suitable for users who do not use more cars, are willing to spend more time, and match services independently and flexibly. We have retained the core of "worry-free" service, such as repainting, basic maintenance, pick-up and delivery, door-to-door tire repair, travel service and accident relief service.

Third, with the purchase-related problem service worry-free and insurance worry-free, how is the amount of car loss insurance in the insurance policy determined?

When the new car is insured, after the model is selected, the insured amount of car loss insurance shall be agreed upon according to the invoice price; when the old car is renewed, the official sales guidance price of the model will be used, after the monthly depreciation rate agreed in the insurance contract is calculated, the agreement or other market fair value negotiation shall be determined.

Insurance worry-free why can not buy their own insurance, through Weilai channels?

The premise of cooperation with insurance companies is in-depth cooperation in reporting cases, determining losses, settling claims, maintenance programs, commerce and other links, in order to ensure users' risk and maintenance experience. If you buy your own insurance, you cannot guarantee the experience of getting out of danger and the sustainability of the product.

Do service / insurance users want to buy three additional risks in the exclusive terms of commercial insurance for new energy vehicles?

Service worry-free provides the corresponding protection contents of three additional insurance types in the exclusive terms of commercial insurance for new energy vehicles, so service users no longer need to buy three additional insurance; insurance care does not provide three additional insurance, users can choose according to their own needs.

* three additional risks, namely, external power grid failure insurance, self-use charging pile loss insurance and self-use charging pile liability insurance.

I am a worry-free insurance user, can I buy more than 1 million of the three insurances?

Yes, in the worry-free optional insurance, except for the compulsory insurance, car damage insurance and 1 million of the three insurance, the rest of the insurance items, such as increasing the insurance amount and driving accident insurance, can be purchased freely according to their own needs.

If it has been interrupted after the delivery of the new car, and I want to purchase the service without worry afterwards, or if I have bought insurance this year and want to switch to service without worry next year, do I need to pay for testing? What about buying insurance without worry?

As long as the service has been interrupted, you need to pay a testing fee of 500 yuan, and you can purchase the service after passing the test; if you find a problem, you need to pay the corresponding maintenance fee before you can continue to purchase the service. In any case, the purchase of insurance worry-free does not need to be in Wei for vehicle testing.

Is the price of insurance worry-free the same for all models and different years?

The price composition is the same, the price is: insurance fee + 1580 yuan to exclusive service.

4. what is the difference between worry-free enhanced maintenance and insurance worry-free basic maintenance related to the use of problems?

Enhanced maintenance includes full vehicle maintenance within 60,000 kilometers per year (once for every 20,000 kilometers, up to three times), and basic maintenance for once, including regular inspection, front wiper blade and air conditioning filter element replacement.

What is the difference between warranty, free maintenance and insurance maintenance?

Warranty: only repair quality problems

Insurance: only pay for accidents

Free maintenance: except for the scope of exemption, the problems that cannot be covered by warranty and insurance are covered by free maintenance.

What is the scope of application of paint rights and interests?

Paint rights and interests include vehicle appearance independent sheet metal surface repair and wheel rim repair. Among them, the independent sheet metal surface of the vehicle can be divided into: front bumper, rear bumper, left front leaf plate, right front leaf plate, left rear leaf plate, right rear leaf plate, front cover, rear cover, car door (a total of 4) and roof.

If the car needs to do 1-2 rearview mirrors and other parts of the paint repair, but do not want to enter the insurance, you can use free maintenance rights and interests for maintenance. The parts include: wheel eyebrow, door anti-friction board, mirror shell, A column, B column, upper beam, door frame, skirt edge, door handle, shark fin, luggage rack and so on.

If you use the rights and interests of paint, it will affect the bonus of car points in that month.

Quality assurance, tire repair, maintenance, etc., will affect the normal acquisition of car points?

The following circumstances do not affect the eligibility of car points:

1. Quality assurance maintenance

two。 Insurance claim maintenance

3. Free door to door tire repair

4. Free enhanced maintenance

5. Maintenance at the user's own expense

6. Maintenance initiated by Weilai

7. Other rights and interests of users that have been announced by the company

When will the car points be issued?

Service worry-free version 2023: those who meet the requirements for obtaining points in the current month will be issued in the first week of the following month.

Insurance worry-free version 2023: those who meet the requirements for obtaining points throughout the year shall be issued when the insurance expires.

What should I do if there are accidents such as rubbing, parking damage (unable to find the responsible party) and so on? Can we deal with it through free maintenance without getting out of danger?

Please contact us at the first site as soon as possible, and we will deal with it based on the cause and situation of the loss. If the damage to the vehicle can be settled not only through the insurance already purchased, but also free of charge, except for a total of 6 free paint surfaces, priority should be given to insurance claims in other cases.

What is the specific content of door-to-door tire repair service? Is there anything you should pay attention to?

Door-to-door tire repair means that when your vehicle has a broken tire and air leakage and can not continue to drive, we will send a mobile service vehicle to diagnose and repair the tire on the spot. We will bear the door-to-door fees, consumables and working hours related to the repair of the tire. It should be noted that if the tire is damaged more than can be repaired by tire repair, you will have to pay for the spare parts and man-hours associated with tire replacement.

Can I use the relevant rights and interests for other vehicles? Can rights and interests be given, transferred or cashed back?

The rights and interests of service and insurance are limited to the use of this car. All rights and interests can not be transferred or cashed back by gift, resale and other forms.

Is there any reward for maintenance-related benefits such as free maintenance if not used?

For good behavior, there is an Azure value reward, such as: service version 2023 does not use free maintenance throughout the year, reward 120N; Insurance version 2023 does not use scratch repaint service throughout the year, reward 60N; maintenance service is not used up at the end of the year, reward 3N for every remaining day.

Do you still have 20, 000 bonus points for users who did not get out of danger last year in the 2023 version of the service?

Yes, there is.

Problems related to value-added services what if the value-added service coupons are not used up?

After the expiration of the 2023 version of the service and insurance, the unused value-added service coupons will be reclaimed by Ulai's program of providing 500 points / coupons, and there will be no reward.

What if I want to continue to use value-added services after using the coupons?

During the worry-free and insurance worry-free validity of the 2023 version of the service, users can continue to initiate value-added services after the use of the coupons and pay through points or cash. For car washing service and airport parking service, every 500 points or 50 yuan is equivalent to 1 coupon; for driving service, it is paid according to the actual amount corresponding to the partner's market pricing standard.

Does the car wash service provide fine washing or general washing? Are there any other restrictions?

Different merchants cooperate in different service items. Merchants can provide one or more of universal washing (1 coupon), fine washing (2 coupons) and Hyatt service (multiple coupons). The specific items are subject to the display of App car washing service page. During the Spring Festival (about one month, the specific cycle is based on the moment of pre-release and user push messages) due to the particularity of platform partners and car washing industry, it will not be able to guarantee the full provision of services. At that time, please pay attention to the announcement, label, merchant details page and other information of the App car wash service page, and call the merchant in advance to confirm the business status.

What is the Hyatt Service?

In order to better meet the personalized needs of car washing and car maintenance, and to enrich the use of value-added service vouchers, we have opened waxing, deep interior cleaning, atomization sterilization, glass coating and other services for everyone to choose according to their needs. Merchants with "Xiyue" tag on the App car wash service page belong to this category, and you can view the project details on their details page.

Can you specify the rule of wiping zero for 3 kilometers (more than 10 kilometers at a time)?

For example:

If you drive 3 kilometers or 7 kilometers at a time, it will be settled with a coupon.

If you drive 12 kilometers at a time, it will be settled with only one coupon.

If you drive 14 kilometers at a time, it will be settled with 2 coupons.

If you drive 23 kilometers at a time, it will be settled with 2 coupons.

and so on.

Is there anything you should pay attention to in the use of the driving service? What are the possible expenses that need to be paid by myself?

In order to avoid the loss of valuables or other unforeseen emergencies, the driving service does not support the delivery service for users to leave the car, requiring you or passengers to be in the car all the time; if the passengers are drunk unconsciously, they need to arrange for others to accompany them.

If a single service exceeds the free mileage of the remaining benefits and the free waiting time, you will have to pay your own fee (for example, 45 km per service, the driver will have to wait for 40 minutes before the service, and you will have 3 coupons left to exchange for 30 km free mileage, you will have to pay the service fee for the next 15 km and the next 10 minutes). In addition to mileage fee and time fee, other fees such as cross-city fee, parking fee, road and bridge fee, highway fee, return fee and so on also need to be paid by yourself.

Is there anything you need to pay attention to when parking at the airport?

When returning to pick up the car, please be sure to check the appearance, interior, function and other conditions of the vehicle on the spot, and the vehicle problems after departure should be borne by yourself. if the handover overtime parking fee, illegal fine, late flight fee, etc., caused by your reasons, you need to pay.

What is the specific service content and scope of the annual inspection agency? What are the requirements for vehicles?

In accordance with the relevant requirements of annual vehicle inspection in laws and regulations, we will provide an annual inspection "valet errand" service for vehicles that need offline annual inspection during the worry-free period of service. Running errands is free of charge, but the annual inspection fee and the vehicle electricity fee, road and bridge fee and parking fee generated during the service need to be paid by yourself.

Annual inspection vehicles shall meet the relevant requirements of annual inspection in national laws and regulations. If the annual inspection fails due to modification, vehicle safety and lack of function, you need to deal with it yourself.

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