Shulou(Shulou.com)11/24 Report--

Thanks to CTOnews.com netizens for the delivery of clues! CTOnews.com March 18 news, Ding Dong smart speakers officially announced the suspension of service. The announcement said that due to the adjustment of the company's business, it was decided to stop the follow-up operation service for Ding Dong smart speakers. From 0: 00 on March 31, 2023, users will no longer be able to use the "Ding Dong Speaker" App to activate bound speakers. All intelligent voice functions and background cloud resources, skills and other services of Ding Dong smart speakers will be discontinued. Most models of Ding Dong smart speakers will still support Bluetooth function, while all functions of some models will not be available.

Considering the long-term trust of users on Ding Dong smart speaker products and the impact of this shutdown on users, Ding Dong smart speaker will compensate users in combination with national laws and regulations. the details of the relevant compensation scheme are as follows:

Solution: provide speaker depreciation salvage compensation for qualified Ding Dong users

Formula for calculating the compensation amount for a single speaker: the actual amount paid for the speaker order * 0.1% (depreciation ratio) * days of use = compensation amount. The amount of compensation will be paid to the user's JD.com account in the form of Jingdou or balance.

Example: 100 yuan (order paid price)-100 yuan (order paid price) * 0.1% 900 days (days of use) = 10 yuan

Ding Dong intelligent speaker depreciation residual value compensation rules and process:

Step 1: users are required to show Ding Dong smart speaker purchase order vouchers to online customer service personnel.

Step 2: after verification by the customer service staff, it will be returned to the user JD.com account in the form of Jingdou or the balance within 14 days (the issued Jingdou has a term of use, please use it within the time limit).

Note:

If users buy Ding Dong intelligent speaker products in channels such as "Ding Dong Speaker JD.com self-operated Store", "Beijing Fish JD.com self-operated flagship Store" and other channels such as Ding Dong Intelligent Speaker products, and the products purchased are still within the warranty period (1 year from the date of purchase), the user can claim compensation or compensation from the seller.

FAQ:

Q1: can the Ding Dong smart speaker still play songs after discontinuation?

Answer: according to the performance configuration of the original product, some models of Ding Dong smart speakers still support Bluetooth function after being discontinued, and songs can be played through the Bluetooth connection of the mobile phone.

Q2: does the Ding Dong smart speaker still support after-sale?

A: after discontinuation of service, you will not be able to support after-sales service.

CTOnews.com attached Ding Dong Smart Speaker statement:

1. Ding Dong smart speakers will permanently stop services such as new user activation bindings and voice functions from 0: 00 on March 31, 2023. At that time, all online functions such as Ding Dong App, speaker intelligent voice function, audio skills, FM audiobooks, Ding Dong intelligent speaker linkage scene configuration and so on will not be available. After discontinuation of service, most models of speakers only support Bluetooth, and all functions of some models of speakers will not be available.

two。 After the suspension of service, the Ding Dong smart speakers will not be able to support after-sales service.

3. After suspension of service, the relevant information of Ding Dong platform will be automatically cleared, and users will be asked to deal with the relevant personal setting information in advance.

4. If users buy Ding Dong intelligent speaker products in channels such as "Ding Dong Speaker JD.com self-operated Store", "Beijing Fish JD.com self-operated flagship Store" and other channels such as Ding Dong Intelligent Speaker products, and the products purchased are still within the warranty period (1 year from the date of purchase), the user can claim compensation or compensation from the seller. I apologize for the impact.

According to data, Ding Dong smart speaker is a smart speaker launched after the establishment of a joint venture between iFLYTEK and JD.com, which is committed to the research, development and promotion of smart home hardware products, voice solutions and smart hardware platform services. and create hot products that can be connected to the smart application chain.

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