Shulou(Shulou.com)11/24 Report--

Recently, the Beijing Consumer Association announced a list of "honesty and credit service commitment units" in 2023. The list was recommended by the District Consumer Association, reviewed by the Beijing Consumer Association and publicized throughout the city. A total of 227 enterprises were selected, including Lenovo. Lenovo was selected as the "2023 Integrity Service commitment Unit", which shows the recognition and encouragement of Lenovo's service ability in the industry.

It is reported that according to the guiding opinions of the General Office of the State Council on speeding up the Construction of Social Credit system and the document of Beijing Municipal people's Government's opinions on accelerating the Construction of Social Credit system, the Beijing Consumer Association launched a citywide campaign of "good faith service commitment units" in 2023, aimed at further implementing responsibilities. Enhance the market subject's sense of integrity, guide and standardize social credit behavior, promote integrity construction and continuously optimize the business environment.

Honesty is not only the foundation of the enterprise, but also the cornerstone of the rapid development of the enterprise. In terms of serving customers, Lenovo adheres to the core strategy of "customer-centered" for a long time and focuses on customers' rising demand for one-stop service experience, so as to capture the hearts of users with one-stop full-link service covering the whole product cycle.

In order to further reduce customer communication costs and time costs, Lenovo's "one-in-one service + one-in-one service" service model integrates retail and service with "three-dimensional shopping + companion service". To bring users an one-stop convenient and comfortable service experience online and offline. Among them, Lenovo Business Store, as an one-stop sales + service integrated store of "hardware + Baiying service solution", can provide rich Bai Ying service products, service solutions and after-sales service of equipment. At the same time, Lenovo service station to achieve "integration of service and sales", store service solutions are fully upgraded, join WeCom, exclusive service consultants can provide customers with one-stop professional services.

At present, Lenovo has comprehensively upgraded the "sales and service" service model in 2000 Lenovo stores across the country, which is efficient, fast, labor-saving, and greatly reduces the communication cost and time cost of users. At the same time, Lenovo service engineers have become partners to accompany users, bringing a new retail experience of service empowerment, and successfully reaping a large wave of users' likes and affirmations.

"for the first time, I have such perfect guidance after buying new products. As a new Lenovo owner, I am very satisfied with the experience of Lenovo's after-sales service." A new Lenovo owner expressed his approval of Lenovo's service on Little Red Book. After buying a small new product, the user encountered the thorny problem that some of the software could not be installed smoothly in the latest system. In order to enable users to use Lenovo's products more smoothly, Lenovo engineers solved problems for users remotely at the first time, and gave detailed guidance from the aspects of network setup, software installation, product guidance, etc., and solved the user's problem with excellent technical ability.

I didn't expect that an old machine for more than a decade can still enjoy such professional and intimate service. After buying a computer, Lenovo computer will be the first choice. A longtime Lenovo user wants to install a new system on his long-serving IdeaCentre machine, turn off unnecessary functions, and contact Lenovo engineers with the idea of trying to solve the problem on his own. After hours of debugging, Lenovo engineers finally solved the user's problem perfectly. The user also gave the engineer a pennant as a token of thanks.

Winning praise from users is only the tip of the iceberg of Lenovo's honest service. Not only that, Lenovo's real service guarantee has also come to the fore in the service quality evaluation of industry organizations. Lenovo is one of the three qualified brands in the service quality evaluation results of 10 brands in the mobile phone industry released by the Service quality Professional Committee of the China Market Association on the eve of March 15, 2022-2023. The undercover visit is based on Article 15 of the provisions on the responsibility for the repair, replacement and return of Mobile phone Commodities: if the mainframe of the mobile phone for repair cannot be repaired within seven days, the repairman shall provide the consumer with a spare machine free of charge and take it back after the original machine has been repaired.

Quality service can improve the quality of people's livelihood and add weight to happiness. Lenovo took the initiative to participate in the "good faith service commitment unit" activity, which is not only a positive practice of the company's values, but also further clarified the future development path. In the future, Lenovo will always adhere to the core strategic guidance of "customer-centered", provide users with safe, professional, temperature one-stop quality service experience, and lead the industry to a better and stable development.

Welcome to subscribe "Shulou Technology Information " to get latest news, interesting things and hot topics in the IT industry, and controls the hottest and latest Internet news, technology news and IT industry trends.