Shulou(Shulou.com)11/24 Report--

Softbank Corp., Hitachi and other Japanese companies have begun to restrict the use of interactive artificial intelligence services such as ChatGPT in business operations due to concerns about information leakage and other problems.

Japanese companies restrict the use of ChatGPT Softbank Corp. last month used ChatGPT and other business applications to warn employees: "do not enter company identity information or confidential data." Although Softbank Corp. has issued guidelines for using cloud services such as interactive artificial intelligence, these rules have been repeatedly emphasized in view of the increasing attention that chatbots have received recently. Softbank Corp. plans to make rules on which businesses can use the technology and which applications can be used.

On March 1 this year, ChatGPT developer Open AI released an API that allows companies to pay to integrate ChatGPT into their services. Open AI said the data collected from ChatGPT would not be used to improve performance, but its website showed that when the service was used for free, "we may use the data you provide to improve our model. In this case, the information entered, such as the product under development, can be used to answer questions from other companies."

In addition to Softbank Corp., Hitachi will consider developing new ethical rules to regulate the use of interactive artificial intelligence and whether data is used correctly. The company plans to improve the guidelines for the use of artificial intelligence developed in 2021.

Fujitsu last month briefed employees on legal and ethical issues related to ChatGPT and other interactive artificial intelligence services, including information protection. The company has set up a department to determine the use of artificial intelligence. In February 2022, Fujitsu set up a governance office to deal with ethical issues in product development and business use, including artificial intelligence. Through this office, the company will remind the public of the risks of interactive artificial intelligence.

In January, ChatGPT had more than 100 million users just two months after its launch. Microsoft integrated ChatGPT into Bing search last month, pushing the search engine to more than 100m daily users for the first time a month later. Moreover, the application of this technology in enterprise operation is expected to increase significantly. However, it is also worrying that more and more people and enterprises are using interactive artificial intelligence, as the technology may spread false information and cause data leaks, leading some companies to ban the use of the technology.

Japan's Mizuho Financial Group, Mitsubishi UFJ Financial Group and Sumitomo Mitsui Bank have banned the use of ChatGPT and other services in their operations. Mizuho's restrictions prevent employees from accessing the site from their work terminals, with the aim of "preventing the disclosure of important information such as customers and financial transactions due to improper use by employees". IT NEC also forbids employees from using ChatGPT.

"Interactive artificial intelligence can be easily used on personal computers, which makes employees less cautious and there is a risk that confidential data will be accidentally entered and used outside the company," said Atsuhiro Goto, a research professor at Japan University of Intelligence and Security. These services should be tested by a dedicated internal team to clarify usage rules and information that can be entered. "

Panasonic Connect, a Panasonic holding company, began using interactive artificial intelligence to create documents after taking steps to prevent problems such as data leaks. To reduce the risk of data leakage, the company reached an agreement with Microsoft, a co-developer of the software, not to use the content for secondary purposes such as artificial intelligence training. At the same time, employees are warned not to enter personal information.

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