Shulou(Shulou.com)11/24 Report--

Thanks to CTOnews.com netizen OC_Formula for the clue delivery! CTOnews.com March 1 news, after Intel, AMD has also shifted from the AM5 platform to LGA pins. This kind of contact base has better signal transmission ability than traditional metal pins, but the problem is that all kinds of pins have been damaged since the pins were transferred from the CPU to the motherboard.

In response to this question, MSI officially issued an answer and promised to provide free repair service in case of bent / broken pin in the slot base of the motherboard during the warranty period.

▲ source: MSI said that they often received various reports of pin damage and asked for help. Generally speaking, this damage was caused by misoperation in the process of CPU installation, such as the CPU did not hit the base properly, and so on. In general, once the pins on the CPU base are bent or broken, it may cause functional failures such as failure to boot or memory recognition errors.

The company said it would provide a special treatment for users with damaged motherboard pins:

During the product warranty period, if the bending needle, corrosion, wire break, impact angle, impact parts and other defects occur in the use of the customer, and the damage is caused by improper use or other accessories, MSI can provide free repair service and try its best to assist the original card repair. if the damage is serious, the original card will be returned if it can not be repaired as far as possible. Other unknown faults and doubts shall be subject to the results of the CID of the maintenance department.

▲ CTOnews.com attached MSI product warranty policy delivery process

First, contact the MSI customer service hotline 400828-8588, explain the pin maintenance to the customer service, and provide the SN serial number, recipient and other information. The customer service will issue the corresponding RMA order and send it to the mobile phone number provided by you by SMS.

Second, the motherboard will be delivered to the address provided in the text message, all accessories, the original packaging do not need to be attached, after sale will be sent back to the motherboard through special packaging.

Note:

1, what to do when the pin is broken: the base needs to be replaced when it is serious, but it is not guaranteed to be repaired 100%.

2. maintenance progress inquiry: call 400828-8588 and report to sn to inquire about the maintenance progress and the cause of the failure.

3. What is required by the warranty: unless the serial number date is exceeded, it can be repaired with the serial number.

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