Shulou(Shulou.com)11/24 Report--

When it comes to "big injustice", it is really Xiao Lei himself.

Readers who follow us should know that there has been a "big injustice" in our editorial department over the past year or two, and it has been written as material for several articles-buying BYD Qin Plus DM-i in 2021, and then six months later, in early 2022, sold it and bought a Geely fuel car.

There are two reasons for being laughed at by colleagues as "unjust". First, it is the most unfavorable to sell a new car as soon as it is bought. The price of selling a car like mine is more than 20,000 yuan, while Qin Plus DM-i 's money for selling a car is only enough for a down payment, which means that you have to paste money to buy a new car, and several of the money you have lost will not slip away. Second, at the beginning of 2022, when the oil price is soaring, selling fuel-efficient plug-in hybrid new energy vehicles and buying a 95-oil fuel-fueled car are always difficult to get by.

However, the follow-up development far exceeded my expectations. The car was driving and found a more serious "wrong head" situation: the car was really too backward.

When the new energy vehicles have been equipped with advanced and intelligent engine systems, and even the chips have been upgraded to the Qualcomm Snapdragon 8155, the fuel car I bought is still using the old engine hardware and software platform. to put it simply, both intelligence and functionality are quite backward, and more importantly, the occasional stutter is even more scratching.

In fact, Xiao Lei was aware of this situation before changing cars. After all, the car's "engine stutter" problem even hit the car quality network. It's just that Xiao Lei feels shallowly that the car is only used to navigate and listen to music, as long as it doesn't crash for no reason, it doesn't matter. It can only be said that there is no comparison and no harm, especially after testing and driving some new energy vehicles, and having experienced an excellent car, it brings a great contrast to the experience. It is only then that we know that there is a good car system that can really improve the experience of the car.

After laying the groundwork for such a long time, the key thing has come: with the revamping of the car system, 23 new cars have been equipped with better hardware and newer system platforms, and the interactive UI has taken on a new look-and most importantly, the mainframe of the new car has appeared on the market, both through official (4S stores) and through private channels. In other words, Xiao Lei saw the opportunity to upgrade the car and improve the experience, and of course the price was very simple, that is, he spent money.

(photo source: produced by Lei Technology) what do you get for an upgrade of 01 or 2000 yuan? Since the release of the modified model, old car owners have been paying attention to whether there is a way to upgrade the new car system for a fee. Because, it is very common to pay to upgrade the car machine system in the industry. For example, the Lecker brand launched a 2950 yuan plan to upgrade the car machine to Qualcomm Snapdragon 8155 CPU and the new operating system in 2022, while its brother brand extremely krypton even more ruthlessly launched a free upgrade to the latest car machine software and hardware program for regular users, causing an uproar in the industry.

The emergence of these news let me wait for the old car owners to see the dawn, because in theory, the new car has only been upgraded in appearance, and the structure of the car body is exactly the same as that of the previous generation. Therefore, as long as the mainframe of the car is changed, the system can be upgraded, even without too much adaptation cost.

In fact, as we thought, shortly after the launch of the new car, there was news that the old model was upgraded to the new model on the network platform, but most of them were in the stage of personal trial, and the reference was not strong. However, it was reported in January this year that the 4S store unofficially announced the mainframe paid upgrade service for the old car owner. although the price is not cheap (2700 + yuan), it is the official service provided by the 4S store, which shows that our conjecture is correct. It is completely feasible for the old model to upgrade the new car.

Considering the price and other factors, Xiao Lei finally opened the "Little Yellow Croaker" second-hand platform, contacted a local seller in Guangzhou, and bought the car upgrade service at the price of 2000 yuan. In addition, some interesting information was also found in the communication.

(photo source: Xianyu) of course, Xiao Lei is most concerned about where the host comes from, but no matter what Xiao Lei implies, the other side is unwilling to speak. However, during the conversation, the other party mentioned that he and the 4S store maintenance engineer would have some communication, including "giving money to the other side to help refit, brush the program," and so on, it may be possible to judge that these mainframes are coming out of the 4S store, most likely the dismantled parts of the scrapped car.

In the process of this upgrade, the seller brought two mainframes because one of them seemed to have a problem (the 360 panoramic function did not work), and he was not sure, but he took it anyway. After testing, it was found that the panoramic function did not work properly, and he personally inferred that some of the deciphered code contained Bug, so that the new host could not be identified properly.

(the replacement of the original car mainframe, filmed by Lei Technology) the solution is also very simple. He took out the spare mainframe and completed the replacement after some twists and turns (it took about 2 hours to disassemble and debug). In the course of the conversation, Xiao Lei found that the seller had his own normal job, and it was more like a part-time job to charge to help change the mainframe. At the same time, he had some professional knowledge in digital electronics, and all the new cars he sold were "cracked". Can break through the restrictions of the original car to install software freely.

(photo: produced by Lei Technology) in essence, the mainframe of Xiao Lei's car is a large Android tablet, but it uses a custom UI and blocks most functions, making it impossible for ordinary car owners to install software freely. The seller's way of cracking is also very simple and straightforward-he forcibly Root the system through ADB to gain developer permissions, and opens the software installation rights by installing third-party cracking software, so car owners can install third-party software directly through the car's USB interface.

The seller said that the system was cracked by himself, and he did not act as a dealer, but a complete one-stop service, including cracking, debugging and installation. In addition, unlike the 4S store, he does not need to recycle the old mainframe to help upgrade the mainframe, while the upgrade of the 4S store costs 2700 yuan to recycle the old mainframe, which really saves a lot of money by looking for a third-party seller to install it.

But in the later experience, the newly upgraded car also has some Bug, of which Xiao Lei encountered the most obvious is that the sound system does not work, whether it is playing music or navigation or voice conversation, can not make a sound normally. When you encounter a problem, you will know the difference between personal modification and 4S store: the seller has no intention to help solve it, and he does not have the ability to solve it, so it is very exasperating that he can only solve the problem by restarting the car.

(photo source: produced by Lei Technology) in addition, I don't know if it has a psychological effect. Xiao Lei feels that the 360 image is not as smooth as before, and the stutter feeling is more obvious when backing up. All in all, there will be all kinds of problems no matter whether the car is changed or not, and now we have tasted the bitter fruit of the poor performance of the car.

But I have to say, after upgrading the mainframe of the car, the fluency has indeed been significantly improved, although the host chip is not a powerful Snapdragon 8155, but at least it is not obviously stuttered, and the new UI also brings better visual effects, which is relatively satisfactory as a whole.

However, from the attitude of many old car owners on the network, the improvement of the experience after changing the mainframe is still not satisfactory to them. After all, the mainframe after the upgrade is 8155 chip, while Xiao Lei's car is not; although the fluency of the upgrade has been improved, the function has been "reversed", such as canceling the app store so that it is impossible to use QQ Music. I can only use my own KuGou music.

In the final analysis, the previous decision not to pay attention to the car machine has brought bad consequences, with consumers complaining and hanging in the top five of the "car quality net" complaint list for a long time, and so on. From the small car machine upgrade, we can see the backwardness of traditional car companies in product cognition.

02. Car companies that do not attach importance to cars really can't go far. Complaints about the experience of cars have become more and more important over the past two or three years, and even for many young car owners, if their car's machine system is too backward, they won't even consider it. It can be seen that in the new stage of development, the car has tied too many experiences to the on-board mainframe, except for the throttle brake steering wheel, other vehicle setting adjustments need to be completed through the car machine, if the car machine experience is bad, then the whole car experience is not much better.

Therefore, judging from the whole trend, car companies will only pay more and more attention to the car experience, and in this process, car owners, including Xiao Lei, become "victims" and happen to be stuck in the transition period. In addition to new energy and new power car companies, we see that many traditional car companies are trying to "elephant turn around". For example, Geely has partnered with Meizu to build a new car engine system, and is expected to install on some of its new models and Lecker models. Traditional car companies such as Changan and Chery are also actively cooperating with cross-border giants such as Huawei, hoping to enhance the car experience and help improve the intelligence of the whole vehicle with the help of the software capabilities of mobile phone manufacturers.

Based on such a general trend, it is not difficult for us to judge that the car which does not pay attention to the car-machine experience at this time is really not far away. But going back to the situation like Xiao Lei also reflects the problems existing in the after-sales link of the current car sales, although it has been going on for a long time-- the sales are extremely enthusiastic before buying a car, but they don't care after buying a car. In Xiao Lei's view, the embodiment of the "backwardness" of his car is not only the underlying hardware and software logic, but also the thinking of the car company itself, and the backward cognition that does not attach importance to the car machine experience or after-sales service is the biggest obstacle to the progress of the car company.

Xiao Lei believes that in the future, more and more consumers, like me, will take the experience of car machines and even after-sales service as an important consideration in buying cars, so as to further promote the survival of the fittest in the automobile industry. At the same time, Xiao Lei also hopes that there will be less and less experience of such a "big injustice", that the ability of automobile products and the sales process can be more transparent, that the exchange of information can be more smooth, and that the information gap in the process of car sales will gradually become less and less. It is an important signal that the automobile industry is getting better and better.

This article comes from the official account of Wechat: Feng Xingxing (ID:fengchuxing2021), author: Wallace

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