Shulou(Shulou.com)11/24 Report--

CTOnews.com February 15 news, according to the Shanghai Consumer Protection Commission official account news, regarding the recent media reports that Tencent Video users were blocked due to multiple devices login, the Shanghai Consumer Protection Commission asked Tencent Video.

The Shanghai Consumer Protection Commission said that consumers will log in to various App accounts (including Tencent Video VIP) after buying new mobile phones or pad and other devices, and most consumers will not notice how many devices are already logged in. Will the number of logins be exceeded? Therefore, the Shanghai Consumer Protection Commission hopes that Tencent Video can have a more suitable solution for Tencent Video's over-login of VIP user equipment.

In response, Tencent Video responded:

Based on the fact that the user has multiple devices, Tencent Video VIP supports logging in on 5 devices and can watch them on 2 devices at the same time.

In order to further enhance the user experience, Tencent Video will optimize the interface to remind users that the number of logged-in devices exceeds the limit, while providing a convenient and clear device management interface to facilitate users whose accounts are in a secure state to unbind devices that are not commonly used.

For a long time, in order to protect users' account security and members' rights and interests, Tencent Video will take necessary account security protection measures when abnormal account login is found, such as abnormal IP address, login of too many devices, etc. Users can use the relevant pages to guide the mobile phone number verification or targeted consultation of customer service and other ways to restore.

In more usage scenarios, we are committed to continuously protect the security of users' accounts through technical iterations, so as to maximize the viewing needs of users on different devices.

In the future, Tencent Video will continue to optimize the product experience and serve the majority of users with better content and products.

CTOnews.com learned that the same Tencent Video VIP account can only be used on up to five devices, while the same Tencent Video VIP account can be viewed on up to two devices at the same time. According to Tencent Video account protection rules: if used beyond the above scope, the account will be automatically blocked once verified by the system. If you receive a reminder or have been blocked, please log out your non-personal equipment or change your account password as soon as possible to prevent the account from being blocked or blocked again.

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