Shulou(Shulou.com)11/24 Report--

CTOnews.com February 13 news, According to "Zigong City Market Supervision Administration" Weixin Official Accounts news, February 9, Sichuan Province Zigong City Market Supervision Bureau organized Zigong City "Internet recharge coupon" Consumption complaint information publicity administrative meeting, Interview 18 involved in "Internet recharge coupon" Consumption complaints operators.

Consumers click on advertisements such as "29.9 yuan to recharge 100 yuan" and "49.86 yuan to recharge 200 yuan" through multiple pop-up windows such as "whole point flower,""wonderful box" and "mango TV," and recharge according to their rules. What they get is a number of small-amount telephone bill deduction coupons totaling 100 yuan or 200 yuan. Consumers can only use small-amount telephone bill deduction coupons after they are required to recharge a certain amount again. However, after recharging, However, the phone bill is delayed or only partially received, causing many consumption disputes.

Zigong City Market Supervision Bureau of Sichuan Province said that since June 2022, the market supervision system of Zigong City has handled nearly one thousand consumer complaints and reports involving "Internet recharge coupons," involving 18 companies. Such consumer complaints and reports broke out in a short time, and the number of consumer complaints and reports showed an upward trend.

CTOnews.com learned that at the meeting, Zigong City Market Supervision Bureau pointed out that such operators were concentrated from September to October 2022. According to consumers, operators mainly attracted attention with "low-price" advertisements such as "29.9 yuan recharge 100 yuan coupon," but vague use rules or no use rules were stated on the page. In actual use, not only download and register App, but also recharge higher amount for many times to enjoy relevant discounts. Such acts are suspected of deceiving and misleading consumers with false or misleading content, and are suspected of violating laws and regulations such as Consumer Rights and Interests Protection Law, Advertising Law and Personal Information Protection Law.

The Market Supervision Bureau of Zigong City requires the responsible persons of relevant enterprises not to cross the "red line" or run the "red light," immediately carry out self-inspection and self-correction, and carry out self-standardization according to the rectification requirements put forward by each business department; the market supervision department under its jurisdiction shall seriously handle relevant complaints and reports, strictly investigate illegal acts according to law, safeguard the legitimate rights and interests of consumers, and maintain fair competition market order; Market supervision should coordinate with public security, carefully investigate clues, pay close attention to the business conditions of enterprises, and prevent enterprises from "closing down" and "running away" from affecting social harmony and stability. At the same time, the responsible persons of relevant departments of Municipal Public Security Bureau and Municipal Market Supervision Bureau also put forward administrative guidance and rectification requirements for legal operation from the angles of consumer rights and interests protection, advertising publicity, network supervision and administrative law enforcement.

In view of the large number of such consumer complaints and the possible risk of administrative violations and criminal crimes, the Municipal Market Supervision Bureau plans to publicize the consumption complaint information of key operators for such complaints, and publicize them through the official website of the Municipal Market Supervision Bureau, Weixin Official Accounts, friends circle, large-scale supermarkets, outdoor advertising screens and other channels, accept the supervision of consumers and force enterprises to operate in good faith and law-abiding manner.

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