Shulou(Shulou.com)11/24 Report--

Thank CTOnews.com netizens Windows9 post bar administrator for the clue delivery! CTOnews.com, February 12 news, recently, Yunda courier delivery abnormal caused a large number of netizens to complain, delivery delays, abnormal situation, and even logged on Weibo hot search.

This evening, Yunda Express official issued a "clarification announcement on recent Internet rumors," saying that delivery boys at individual outlets did not go back to visit their relatives for several years due to the epidemic, and that rework was not done in time after the holiday, resulting in a short-term shortage of manpower, resulting in delays in delivery in the area where individual outlets are located.

Yunda Express also said that more than 2000 online outlets were closed as false content, as for "customer service is not accepted", "revenue is not profitable", "the company is going to close down" and so on.

[clarification announcement on recent Internet rumors]

Yunda company adheres to working silently and focusing on management, and always insists on "providing quality service to customers". It is gratifying to note that despite the multiple effects of the epidemic last year, Yunda still ranked second in the market share of the industry. In response to the recent Internet rumors, here, we would like to clarify as follows:

First, after the Spring Festival, the number of express deliveries at outlets has increased compared with the same period last year. Couriers at individual outlets have not returned to visit relatives for several consecutive years due to the epidemic, and rework is not done in time after the festival, resulting in a short-term shortage of manpower, resulting in delays in delivery in the areas where individual outlets are located. Recently, we have taken positive measures. So far, the vast majority of the backlog of express shipments in these outlets have been cleared in time and will be cleared in the near future. Here, we would like to express our sincere apologies to the customers who failed to receive the express mail in time.

Second, the network spread more than 2000 outlets closed as false content. According to the latest statistics, the number of first-class outlets of Yunda has increased by more than 100 compared with the same period last year, and more than 10,000 new outlets have been added at the end of the pie. Yunda's network express service continues to extend from county-level comprehensive coverage to township areas.

Third, as for "customer service is not accepted", "revenue is not profitable", "the company is going to close down" and so on.

In the course of 23 years of growth, Yunda has received positive care from the media and all walks of life. I would like to express my thanks again. However, since last year, individual network accounts have deliberately smeared our company, for this kind of behavior, we will take up legal weapons to safeguard the rights and interests of the company. At the same time, we will reserve the right to pursue further legal liability.

At the network conference at the beginning of 2023, Yunda stressed the working idea of "building a network platform with network development as the core" and working with all partners to create a win-win situation and build a community with a shared future. We welcome goodwill and sincere criticism from all walks of life and serve the majority of customers and consumers with practical actions.

Yunda Express

February 12, 2023

Interface News previously reported that the results of combing Yunda and other companies last year found that among the head express companies, only the number of Yunda outlets declined. According to Yunda Financial report, by the end of 2021, the number of Yunda express service outlets was 32274, compared with 29844 in the semi-annual report of 2022, a decrease of more than 2000 in half a year alone.

CTOnews.com inquiry found that many netizens on Weibo also complained about Yunda's slow delivery speed, inability to get through the official phone, and so on.

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