Shulou(Shulou.com)11/24 Report--

On February 7, Huang Xing, head of AI of Shuidi Company, revealed in an interview with the media that Shuidi Company has been testing ChatGPT applications internally, mainly in the field of insurance marketing and services.

ChatGPT is an artificial intelligence chat robot application developed by Open AI, which can learn and understand human language, communicate with users, and even write e-mail, copywriting, translation, code and so on. Since its launch in November 2022, it has quickly caused a sensation in the industry, with the number of monthly active users exceeding 100 million in two months.

Huang Xing said that Shuidi has always been focused on cutting-edge technologies in the field of artificial intelligence, and Open AI noticed the company when it released GPT-2 in 2019. "ChatGPT is based on the GPT-3.5 model, essentially AIGC, which refers to the use of artificial intelligence technology to generate content in the form of intelligent conversation robots." Compared with other intelligent conversation robots, the content generated by ChatGPT is more intelligent and closer to the conversation of real users, so it quickly became popular all over the world. "

Intelligent dialogue robot technology is not the first creation of Open AI, but the research and development direction of ChatGPT has given a lot of inspiration to related companies at home and abroad. Huang Xing believes that ChatGPT achieves good results by using large models and large-scale labeling in general scenarios, and the cost may increase correspondingly. "We try to use a relatively small model and appropriate amount of labeling according to the professional scenarios of insurance marketing and services, and we can also achieve good results in the case of appropriate arithmetic power consumption."

According to reports, in 2022, Shuidi enabled digital staff "help" is the use of intelligent dialogue robot technology to help insurance service staff to improve work efficiency and precision. At present, Shuidi is going a step further and is internally testing ChatGPT applications, so that intelligent dialogue robots can independently complete some simple tasks in the field of insurance marketing in the form of text or voice, such as introducing some short-term insurance products with relatively simple insurance terms to customers and answering customers' questions in the process.

"if the intelligent dialogue robot is to be applied in the insurance industry, the key is to have a lot of data to train it," said Huang Xing. To build an intelligent dialogue robot that meets the needs of the insurance industry, it requires a lot of knowledge about insurance products. User conversations in various scenarios such as insurance sales, underwriting, claims settlement, etc., train intelligent conversation robots. Continuously improve its understanding of insurance-related knowledge and the accuracy of the generated content, otherwise even with advanced algorithms and models such as ChatGPT, it will not work without data training.

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