Shulou(Shulou.com)11/24 Report--

CTOnews.com, February 7 news, NetEase and Blizzard officially announced that they broke up, Blizzard game refund channel was opened on February 1, players can apply for a refund through the Wechat official account "Blizzard Game Service Center" before June 30 this year, but players complain that the refund process is not smooth, slow and difficult, the number of people waiting in line for a refund has exceeded one million, and there are a variety of situations that cannot be refunded.

According to the Yangzi Evening News, some players have reported that they need to verify the secure phone they used when registering for Battle.net to log in to the refund interface, which has been disabled. The customer service said, "if you encounter a situation in which the secure phone cannot be used and cannot be solved for the time being, it is a pity that we are unable to help you for the time being. You can leave your account number and contact information so that we can contact you in the future if necessary." However, because he could not remember the reserved mobile phone number at that time, Xiao Zhang could not even fill out the "leave a message" form.

Some players say that they borrowed or purchased the account, so they can not pass through the face recognition system, resulting in non-refund. Some players said that they were recharged through third-party channels (Taobao, Douyin) and could not be refunded as a result.

For these problems, NetEase Blizzard game director Zhang Dong responded that the system is still being debugged, the follow-up (refund) speed will be accelerated.

CTOnews.com understands that the deadline for submitting refund applications is June 30, 2023, and players who fail to submit refund applications before the deadline will be considered to waive their rights. According to the instructions, players need to cooperate with authentication when applying for a refund. If the player is unable to cooperate with the relevant information or the information provided is incorrect, or fails to meet other refund security verification requirements, the refund application will not be approved.

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