Shulou(Shulou.com)11/24 Report--

On January 19, T3 Travel issued a 2023 New year congratulatory letter to all employees and drivers. The congratulatory letter thanked more than 100,000 drivers and hundreds of T3 employees who remained on the front line to ensure users' safe travel during the Spring Festival.

In 2022, T3 travel is facing operational pressure because of uncertain factors such as the epidemic situation. However, we still continue to struggle with you in the predicament, on the premise of focusing on reducing costs and increasing efficiency, find new business growth points, continue to improve the experience of ride-hailing service, and have made certain achievements: stationed in 108 cities across the country, with more than 140 million registered users, the cumulative order volume is nearly 1.2 billion, and the cumulative order share has increased by nearly 80% compared with the same period last year, consolidating the second position of the ride-hailing industry.

T3 Travel said in its congratulatory letter that in 2023, the development of any business will focus on the goal of providing quality travel, and whether it is cost reduction, efficiency, or business development, it should be based on improving the experience of users and drivers. At the same time, we will continue to lay out the sinking market so that high-quality travel products and services can benefit more users. More recovery funds will also be invested to help consumption pick up, stimulate users' enthusiasm with practical actions, and contribute to boosting the consumer market.

For drivers, T3 travel will also continue to improve the welfare of drivers, strengthen vocational skills training, and expand promotion channels, so that drivers can earn more for more work and more pay for more work.

The following is the full text of the congratulatory letter:

Stick to the right path and be a long-term traveler of quality

Fellow T3 travelers,

Hello everyone! The 2023 Lunar New year is coming. Here, I wish all the friends of the T3 family a happy New year! Everything is going well!

By the end of the year, we still have hundreds of operational, technical, safety, and customer service partners on the front line, together with more than 100,000 drivers, to do a good job in ensuring the Spring Festival transportation and protect users' safe travel. Many people even give up reunion with their families during the Spring Festival to escort the reunion of thousands of families. These friends who stick to their posts are definitely the most respectable people in T3!

Over the past year, the downward pressure on the global economy has been growing and the hidden risk of the epidemic has persisted. As a result, people's travel demand has been reduced, which has brought challenges to the operation of the ride-hailing industry. Similarly, we are also faced with these problems. But we firmly believe that there are hopes and opportunities in the difficulties and challenges. Under the premise of focusing on reducing costs and increasing efficiency, we continue to look for new business growth points and continue to improve our service experience. I am very grateful to the friends of T3, even when we are under great pressure, they are still willing to work with us to pick flowers in the thorns.

In the past year, although the road ahead has occasionally had twists and turns, our road has become more and more smooth and spacious. In 2022, we have made proud achievements: we have settled in 108 cities across the country, with more than 140 million registered users, the cumulative order volume is nearly 1.2 billion, and the cumulative order share has increased by nearly 80% over the same period last year, consolidating the second position in the ride-hailing industry. At the same time, we have been selected into the list of Nanjing unicorn enterprises in 2022, the global unicorn list in 2022, and the top 100 list of China's Internet comprehensive strength in 2022. To achieve such achievements, the core is that we have been adhering to the right path: focus on cost management, efficiency improvement, to improve our anti-risk ability; focus on experience optimization, strengthen business innovation, to enhance our core competitiveness; strengthen the construction of organizational culture, form an entrepreneurial atmosphere led by entrepreneurs, to forge a team of entrepreneurs who dare to fight.

Along the way, we have many like-minded partners who are fighting side by side. By constantly optimizing iterative algorithms and subdividing user needs, we have successfully launched new product lines such as premium, express and carpool to meet the diversified travel needs of users and promote the high-quality growth of orders. Combined with the current situation of the development of the industry and enterprises, and carry out internal organizational changes, we have established seven operational regions to promote the steady improvement of operational efficiency. Efficient response and handling of emergencies, 7 × 24-hour response to user service needs, release driver care plan, we continue to optimize the service of users and drivers, improve the service level of drivers, and achieve 97.5% of user satisfaction. And all our driver partners, it is your every quality service that has created the achievements of T3 today. Thanks to all the partners of T3, you are an entrepreneur, with indomitable efforts, one step at a time, so that T3 continues to move forward towards the goal of quality travel.

China's economy is full of resilience and vitality. we should have confidence in China's economic development and take a long-term view. The same is true of enterprises. T3 Travel has always adhered to the long-term doctrine of quality travel. In 2023, the development of any of our business should also focus on the goal of providing quality travel. Whether it is to reduce costs and increase efficiency, or business development, should be built on the basis of improving the experience of users and drivers. Hope that this new journey can still be accompanied by you!

In the new year, with policies such as actively expanding effective domestic demand, vigorously boosting the consumer market, and optimizing epidemic prevention and control, the travel market will become vibrant. As an important life scene related to people's livelihood, travel is closely related to the protection and improvement of people's livelihood. In 2023, we will continue to lay out the sinking market, so that high-quality travel products and services can benefit more users. At the same time, we will invest more recovery funds to help consumption pick up, stimulate users' enthusiasm with practical actions, and contribute to boosting the consumer market.

In the pursuit of quality travel, T3 also needs to make our partners live a better life! Do a better job! Do it with more motivation! We will continue to improve the welfare of drivers, strengthen vocational skills training, expand promotion channels, and enable drivers to earn more for more work and more pay for more work.

The dream is ahead and the road is under your feet. We have walked out of a bright road, the new year, let us continue to promote the quality of travel services on the road, firmly forward!

T3 trip

January 19, 2023

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