Shulou(Shulou.com)11/24 Report--

According to the "2023 Express Happiness report" published by JD.com Express on January 19, CTOnews.com, people's "express dependence" has intensified over the past three years, and the frequency of placing orders and sending each other's deliveries has increased.

Among them, door-to-door delivery is still the most popular way of receiving goods, although there are multiple forms of receiving goods, but people want to grasp the "receiving option". In terms of express delivery, in addition to fast speed and professional packaging, people also care very much about "the convenience of receiving goods from the other party", especially the express delivery that is sent home. They hope that the courier will have enough patience and professional service.

Specifically, nearly 50% of people now receive and send express more frequently, and 72.5% of them have an increase of 1-3 deliveries per week. In terms of the types of goods sent and delivered, 79.4% of people rely more on express delivery on essential daily necessities such as paper towels, cleaning products and personal care, while 66.4% of people rely on express delivery on instant daily necessities such as fresh food, fast food, masks, medicines and so on.

CTOnews.com learned that the report shows that over the past three years, express delivery has also become a social way to express emotion. 33.3% of people cannot do without express delivery in "receiving and sending gifts from family and friends". Family affection is also transmitted between different generations. 52.2% of people send express deliveries to their parents more frequently, and many people send express deliveries to their children after 75 and before 75.

In terms of receiving methods, "door-to-door delivery" is the most popular, accounting for 43.1%. It is worth noting that although there are some multiple ways of receiving goods, people prefer couriers to consult their own opinions before delivery and control the "receiving option" in their own hands.

Not only to receive express delivery to "door-to-door", when sending express delivery, in addition to fast speed and professional packaging, door-to-door delivery is also one of the main factors considered by the sender, and 58.3% of people are more concerned about "the other party's convenience in receiving goods."

In addition, the report shows that 73.1% of people have a better understanding of the delivery guy, 69.5% express their gratitude to the delivery guy, and 40.1% show respect for the delivery guy.

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