Shulou(Shulou.com)11/24 Report--

Thanks to CTOnews.com netizen Xiao Zhan for the clue delivery! CTOnews.com, January 19, China Mobile Communications Group Jiangsu Co., Ltd. (Jiangsu Mobile) announced the official launch of 5G new call-friendly customer recruitment in Nanjing.

Huawei and Jiangsu Mobile cooperate to invest in the evolution of voice network to cover more business scenarios. Huawei has proposed a new call "1x 3N" solution framework, which is based on a new basic call network, superimposed with ultra-definition, intelligence and interactive capabilities, to bring a better call experience for mobile terminal users.

CTOnews.com learned that Jiangsu Mobile's new 5G call is a new generation of call products based on the 5G network, providing a series of innovative call enhancement services and innovative applications, such as 5G VoNR ultra-clear video call, intelligent translation, interesting call, intelligent customer service, remote assistance and other functions, bringing multimedia, visualization and fully interactive call experience. In September 2022, Jiangsu Mobile, in conjunction with China Migration Research Institute, Huawei and Migu, realized the enhancement of 5G new calls based on video calls, such as "barrier-free communications" and "interesting calls", as well as functions such as "lighting the screen".

In the "light up screen" scene, users can send a pre-set personal virtual image to each other without turning on the camera, so that the call is always lit, and the flow of information such as audio, video and pictures can be transmitted synchronously with the call. Even if you don't see the other person, you can enhance the interaction and connection through the video or picture elements set by the other person. The virtual image has also added the image of New year's greetings.

Barrier-free communication enables barrier-free transmission of information and content through intelligent translation and speech recognition, which is suitable for elderly customers, hearing impaired customers, foreign business and travel people. For this friendly customer recruitment activity, customers who activate the new 5G call feature recognize each other's voice content and present it in text during the video call. At present, the default is Chinese translation into English, and English translation into Chinese and other languages will be supported in the future.

In the "interesting call" scene, users can replace the environmental background in the video call, dress up themselves with virtual avatars, and trigger rich "expression rain" through gestures, voice, etc. When the caller compares the "OK" gesture to the screen, the called user will have a cartoon OK gesture and a "goodjob" display on the screen; the caller says "Happy New year" to the screen, and the screen has a happy New year effect.

The event recruited 10,000 users who were interested in taking part in the functional test. If you don't change your card or number, you only need a 5G phone (not supported by Apple and other phones for the time being). Users only need to fill in the registration information, and they can become friendly customers after approval, and you can experience the new 5G phone function for free.

CTOnews.com learned that at present, this feature is free of charge, and calls are charged according to the user's existing call package; unsubscribe to the support feature, and the feature can be turned off in the "enabled service" of Jiangsu Mobile; after the new call feature is enabled, users need to choose to set their own digital person image and guide the operation according to the page.

In addition to the upgrade of personal calls, Jiangsu Mobile has also launched 10086 video customer service. "10086 Video customer Service" can provide mobile customers with a "visual, audible and interactive" video service platform, making use of the characteristics of intuitive video content and high efficiency of information exchange to provide customers with more convenient services. It transforms the scene of traditional voice dialing 10086 for simple business into online barrier-free communication. At present, the home broadband troubleshooting, face authentication, on-screen display and other service upgrade functions have been launched.

Welcome to subscribe "Shulou Technology Information " to get latest news, interesting things and hot topics in the IT industry, and controls the hottest and latest Internet news, technology news and IT industry trends.