Shulou(Shulou.com)11/24 Report--

CTOnews.com news on January 18, the State Information Office today held a press conference on the development of industry and information technology in 2022. Zhao Zhiguo, spokesman for the Ministry of Industry and Information Technology and director of the Information and Communications Administration, said that the Ministry of Industry and Information Technology attaches great importance to the protection of users' rights and interests and personal information, and continues to promote the improvement of the ability and level of information and communication services. effectively safeguard the legitimate rights and interests of users.

First, the service quality is improved and the user perception is constantly improved. We will carry out in-depth actions to enhance service awareness and guide information and communication enterprises to enhance the supply of quality services. Promote the optimization of business processing processes, realize online and remote telecom services such as package change and contract termination, promote 100 key Internet enterprises to set up manual customer service hotlines to make users' demands respond more timely, and promote application stores to optimize the audit mechanism on shelves. By the end of last year, the number of high-quality App shelves in China had exceeded 2.58 million, and intelligent applications added luster to the production and life of the common people.

Second, inclusive sharing, digital convenience for the people. We will continue to expand network coverage, organize a new round of universal telecommunications services, support rural and remote areas to speed up the improvement of network coverage, and promote the historic realization of "village-to-village broadband" in administrative villages across the country. We will carry out in-depth precision fee reduction, and introduce exclusive concessions for small and medium-sized enterprises, poor households, the elderly, the disabled and other special groups. The average fees for broadband and private lines of small and medium-sized enterprises have decreased by 24.2% and 21.9% respectively compared with December 2021. The number of elderly and disabled groups benefiting has exceeded 32 million, doubling compared with 2021, and users' feelings have been effectively improved. Steadily promote the aging transformation, subtract in the use process, add in the quality of service, guide enterprises to launch telecom services such as remote management and troubleshooting for elderly users, and organize 648 websites and App to complete the aging transformation.

Third, supervision has been improved, and the protection of users' rights and interests has been continuously strengthened. Strengthen source management, supervise and guide application stores and other distribution platforms to give full play to their role as "goalkeepers" and go on the shelves in accordance with the rules and regulations. 6 batches of App were tested in 2022, and the compliance rate of sampling increased significantly compared with the same period last year. We will build a solid technical barrier and build a large anti-fraud platform for the information and communications industry. since 2022, we have intercepted a total of 1.82 billion fraudulent phone calls and accelerated the weaving of tight security protection nets. We will optimize the governance model, regularly carry out garbage information management, strengthen administrative guidance, push forward the regulatory barrier, and reduce user complaints to the lowest level in history.

CTOnews.com learned that the Ministry of Industry and Information Technology said that information and communication services are related to hundreds of millions of users, and the supply of high-quality services is an important practice to implement the idea of people-centered development. In the next step, the Ministry of Industry and Information Technology will focus on three areas of work.

First, strengthen policy guidance to create a good ecology of the industry. We will carry out actions to enhance the capacity of mobile Internet application services, optimize service supply, and improve user experience. Build a public service platform for mobile Internet applications to efficiently support industry supervision and the development of the service industry. We will promote the establishment and improvement of a coordination mechanism for work, strengthen self-discipline in the telecommunications service industry, and create a healthy and orderly environment for development.

The second is to focus on key governance and solve the worries and expectations of the masses. Continue to solve personal information protection, telecommunications network fraud and other related problems. Strengthen App full-chain, full-body supervision, urge application stores, terminals and other key links, implement detailed subject responsibility, and achieve joint prevention and co-governance of the industry upstream and downstream. We will speed up the establishment of a unified industry fraud-related resource bank, increase the application and promotion of "one-certificate inspection", enhance comprehensive protection capabilities, and jointly build an environment for high-quality information consumption.

Third, strengthen the ability to enhance, benefit the people and facilitate the people to a new level. We will comprehensively promote telecommunications services online and in other places, carry out evaluation of user satisfaction with key Internet services, speed up the transformation of websites with territorial characteristics and App, and provide more comprehensive, intimate and satisfactory information and communication services.

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