Shulou(Shulou.com)11/24 Report--

CTOnews.com January 17 news, JD.com Group today issued a 2023 New year congratulatory letter to employees. In 2022, for JD.com, he not only experienced the pressure of anti-epidemic material supply in Shanghai, Beijing, Chongqing and other places, but also gave full play to the effectiveness of new entity enterprises in the "responsible supply chain". Help the manufacturing industry represented by the home appliance industry, a large number of small and medium-sized enterprises and small and micro businesses, as well as farmers in remote areas, to open up markets, reduce costs and improve efficiency under tremendous operational pressure To be able to get real benefits.

JD.com said in his congratulatory letter that JD.com has added 280000 employees in the three years since the epidemic, and now the total number of employees in the company has exceeded 540000. Behind the 540000 employees is the livelihood of 540000 families.

CTOnews.com learned that JD.com Group said in its congratulatory letter that making employees who work for the enterprise lead a more dignified work and life is better than commercial success, and the company will continue to improve the income level and welfare security of all logistics, customer service and other grass-roots employees. Even if the company bears some cost pressure in the short term, as long as conditions permit, it should give them the best treatment, so that they do not have to worry.

The following is the full text of the congratulatory letter: do practical things, valuable things, long-term things to welcome the next 20 years

Dear colleagues JD.com,

In a few days, we will usher in the Guimao New year of the lunar calendar. Here I wish you all a happy New year, good health and family happiness!

At this moment, there are still tens of thousands of colleagues sticking to the front line of protecting thousands of lights, and even many people cannot spend the Spring Festival with their families. It is precisely because of your efforts that hundreds of millions of JD.com 's New year goods are delivered to thousands of households from factories and fields, and JD.com keeps his promise of "Spring Festival delivery" until the 11th year. These employees who fight in the logistics and customer service line will always be the cutest and most respectable people of JD.com! It is JD.com 's brightest business card!

At present, the threat of virus infection has not completely dissipated, so we must pay attention to personal protection. The company will also provide higher welfare subsidies and complete protection for colleagues who stick to the front line and spend the Spring Festival in place than the national legal standards.

The past year has not been easy, and we have encountered a lot of challenges in the industry environment and operation. At a time when the prevention and control of the epidemic is most urgent, we are under tremendous pressure to mobilize all the forces we can mobilize to ensure the livelihood of the residents. In order to support the anti-epidemic protection in Shanghai, Beijing, and Chongqing, we have mobilized tens of thousands of front-line employees from more than a dozen provinces and cities across the country to provide support from other places, in addition to the existing road transport routes, organize charter flights, all-cargo planes, sea special lines, railway containers and other channels to stabilize transport capacity, so as to ensure that material supply does not rise in price and is delivered. We coordinate upstream and downstream efforts to ensure stable supply and prices of drugs and epidemic prevention materials, and cooperate with relevant departments to provide targeted guaranteed supplies of epidemic prevention materials to more than 20 provinces and cities across the country. Tens of thousands of doctors have relieved the shortage of medical resources in offline hospitals through online consultation, and launched the official online medical service platform in cooperation with more than 100 regional governments and media. In the first half of the year alone, in supporting anti-epidemic protection in Shanghai, Beijing, and other parts of the country, JD.com invested a total of 2 billion yuan and waived fees for businesses. In this decisive battle to fight the epidemic and guarantee confessions, everyone in JD.com devoted himself to it with all his heart and thanks to all the brothers for their efforts.

Over the past year, JD.com 's retail, science and technology, logistics, health and other businesses continue to maintain high-quality development. Under the influence of various external uncertainties such as the epidemic, many brands and businesses are also under tremendous business pressure, the more at this time, the more they have to give profits to partners in accordance with the "three gross five theories". The success or failure of the industry warns us again and again that without a symbiotic industrial ecology, we will not survive any economic cycle. Every penny JD.com earns should come from creating greater value for his partners. Over the past decade, JD.com has gone from breaking the old business model of home appliance sales channels to promoting the industry to get rid of homogenized competition to achieve innovation leadership, relying on helping China's home appliance industry to expand a broader and multi-level consumer market. reduce the cost of sales channels; optimize the profit distribution of the industrial chain, increase the profits of household appliance enterprises; through in-depth insight into consumer demand, let the iteration of product innovation faster. We work side by side with the home appliance industry, not only to make Chinese consumers realize the benefits, but also to promote the competitiveness of Chinese home appliances in the global market.

Among our partners, there are not only super-large enterprises, but also small and medium-sized enterprises and small and micro businesses. We do everything possible to make small factories that do not have the funds to promote digitization, farmers who cannot sell prices due to poor logistics, and shops for married couples who make a living on meagre profits. We can also make use of JD.com 's ability to cover the country's goods network, warehouse network and cloud network to expand sales, serve their customers well, and let them survive and develop better. Starting from this year, our three-party stores will also be fully open to individuals, and we need to allocate more resources to give them a hand, so that these self-employed operators will become a spark of economic development.

Over the past year or so, JD.com 's goal of promoting rural revitalization has been implemented one by one. It took us 22 months to drive the rural areas to achieve an output value of more than 620 billion yuan, including kiwifruit from Guizhou, coffee from Yunnan, western plum from Xinjiang, yellow croaker from Fujian, and mountain pigs from Heilongjiang.... These agricultural products come out of the mountains through JD.com 's supply chain, which can not only brand and sell at a good price, but also enable farmers to have a real income, and enable consumers to buy satisfactory products. In China's broadest counties, townships and rural areas, there are a large number of skilled, ambitious and motivated young people who can create greater value for the local area as long as JD.com can deliver the technology and services of the supply chain.

The year 2023 is the twentieth year for JD.com to start his business. Twenty years ago, in the face of the sudden SARS epidemic, we accurately predicted the industry trend that Internet technology would bring about major changes in the optimization of traditional supply chains in terms of cost, efficiency and experience. Starting almost from scratch, JD.com challenged the impossible again and again, and broke out again and again from the desperate situation, relying not on any advanced theory, but on the optimization of cost and efficiency to create the most extreme products, prices and services. This simplest business philosophy has been the driving force behind the survival of the fittest in global business for hundreds of years.

Just as we could not imagine today 20 years ago, it is difficult for us to imagine what will happen to JD.com in the next 20 years, but it is certain that our business philosophy around cost, efficiency, products, prices and services will not change. At the beginning of last year, we made it clear that we should focus on the core business and focus our limited resources on improving the customer experience and optimizing the cost and efficiency. In the future, the development of any business of JD.com must bring better experience to customers and optimize cost and efficiency for industry partners.

To do this, the core depends on our team. In 2023, the company will continue to strengthen team building with Big Boss management system as the core and talent, organization, mechanism and culture as the starting point. The company selects and uses outstanding talents through more scientific and effective evaluation methods, and constantly increases the efforts to train outstanding young people, so that young people with dreams can continue to surpass and achieve rapid growth in JD.com. We should unswervingly promote organizational effectiveness and create a flexible and agile organizational model to better adapt to the development of the business, and the cost, efficiency and experience we pursue will certainly usher in qualitative changes from quantitative changes! At the same time, it is necessary to constantly explore and deepen the supporting mechanism of responsibilities and rights of Big Boss, so that brothers who really do things and accomplish things can have better returns.

JD.com 's culture is very special. There are not only top international scientific researchers, but also simple and diligent front-line staff. Their experiences and cultural levels are different. Our corporate culture should adhere to people-oriented and respect talents at all levels. In particular, we should let front-line grass-roots employees have a dignified work and life. We advocate that JD.com Logistics should create a blue-collar culture, which requires the management of JD.com Logistics not to stand on the stage in suits to talk about culture, but to go deep into the grass-roots level to find and solve problems in the process of blending with grass-roots employees in order to win the deep recognition of the front-line grass-roots employees.

We pursue the success of business in order to make the enterprise valuable to the society, but the first thing is to let the employees who work for the enterprise lead a more dignified work and life! Otherwise, the success of the business and the stock price of the company do not make any sense!

In JD.com, 80% of the front-line employees come out of the countryside and work hard every day to make a good life for their families. Today, the total number of employees of JD.com has exceeded 540000. In the three years of the epidemic, JD.com 's staff has increased by 280000. Behind the 540000 brothers is the livelihood of 540000 families. What a heavy responsibility this is! Now, not only in big cities like Beijing, Shanghai and Shenzhen, but also in our northeast and northwest provinces, many couriers earn more than 10,000 yuan a month, and their income is enough to support a family. Next, the company will continue to improve the welfare of all logistics, customer service and other grass-roots employees, even if the company bears some cost pressure in the short term, as long as conditions permit, we should give them the best treatment! So that they do not have to worry!

We have worked hard all the way to start a business over the past 20 years, and it is precisely because we firmly do practical things, valuable things, long-term things, and create a road of high-quality development of a new type of physical enterprises that we have made a small achievement today. At this time, we should keep calm, keep the original mind, and keep the value creation to customers, industry and society in mind and put into action.

Let's cheer up and greet the next 20 years with the most full spirit and positive attitude!

JD.com Group

January 17, 2023

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