Shulou(Shulou.com)11/24 Report--

CTOnews.com January 15 news, recently, China Mobile suspected of inducing users to recharge caused heated public opinion.

According to the Beijing News, on January 13, Mr. Wang of Qingdao said his mother had a balance of 100 yuan on her mobile phone card, but was told to stop paying and renew the phone bill. The actual measurement found that when dialing the phone, you will receive a prompt saying that the phone has been in arrears and needs to renew the call fee, but dial the manual customer service inquiry to know that there is still a balance of 104 yuan in the card.

CTOnews.com learned that China Mobile's customer service said that the phone card function was suspended because it had not been used for a long time, and it needed to be authenticated twice to verify that I used the phone card.

But let Mr. Wang puzzled is, If need a second real-name authentication, China Mobile should directly explain the reason, But now prompt arrears, Mobile company behavior suspected of inducing users recharge.

In response, mobile said it was temporarily impossible to determine whether it was an accidental failure or artificial marketing, and experts were already testing and troubleshooting. Shandong Province Communications Administration staff said that if users are dissatisfied with the enterprise handling, they can appeal to the official.

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