Shulou(Shulou.com)06/03 Report--

In the previous two articles, we understood the concept and importance of IT operation and maintenance outsourcing. This article focuses on the work of IT operation and maintenance outsourcing. The following is a summary of the work of Shandong Software Evaluation Center for many years, and the deficiencies are corrected. Welcome to log in to http://www. × / to discuss together. Asset management 1. Maintenance equipment / terminal asset management collates and records the asset registration and related configuration information of the maintenance target system, equipment and modules. 2. Network equipment topology management grasps the topology structure of each network in the target maintenance system, including routing configuration, vlan partition, port usage, IP planning, equipment location and other information. Second, equipment maintenance information management manages the network equipment, boards, security equipment, terminals, IP phones, video surveillance hardware and software maintenance information and factory maintenance personnel of the target maintenance system. Document management 1, configuration document maintenance and management "wall or ground plug information point and distribution frame port correspondence table" and "distribution frame port and switch port correspondence table", "network system connection diagram", "inter-device link port table", "access terminal IP subnet list" (this table contains L2 VLAN-ID attributes), "equipment Link IP Subnet Table" (this table contains L2 VLAN-ID attributes) "equipment Management IP Subnet Table" 2. Equipment user manual management for maintenance hardware equipment, software systems organize user operation manual Form standardized configuration documents, summarize and accumulate practical operation experience, and gradually improve their maintenance ability to related systems and equipment. 3. Equipment information maintenance and management establish an ITRMS resource management platform to establish a "computer history card" for detailed management of the maintained equipment, board cards and other hardware equipment, including: equipment configuration, on-line time, fault records and so on. 4. Equipment monitoring 1. The monitoring system deploys professional equipment monitoring software to realize 24-hour monitoring of relevant network equipment, information security equipment, terminals, queuing machines, IP phones, etc., and provide alarm information such as text messages and e-mails to find and deal with equipment network failures in a timely manner. 2. Network traffic monitoring is combined with relevant network traffic monitoring equipment and software to monitor the overall network traffic, alarm and deal with abnormal situations. 3. Information security equipment monitoring regularly checks firewalls, Internet behavior management equipment logs and policies, understands and discovers abnormal security events in time, and handles and reinforces them in time. Daily maintenance 1. Daily work handling cooperates with Party A's unit to deal with daily work. 2. Daily maintenance operation plan for all kinds of maintenance equipment and systems, make weekly, monthly, quarterly and annual maintenance operation plans, including routine equipment log check, running status check, data backup, password account password modification and so on. 3. Equipment inspection organizes the original manufacturers to carry out regular equipment inspection and system optimization, and to carry out systematic equipment inspection and reinforcement for major festivals (holidays). 4. Equipment operation and maintenance report (monthly report / annual report) provide monthly operation and maintenance service report to summarize and report the operation and maintenance of each equipment and system. Provide the overall operation and maintenance service report every year, summarize and report the operation and maintenance service in that year. Fault management 1, fault handling to deal with all kinds of equipment and system failures, for hardware equipment to coordinate the original manufacturers for hardware replacement and testing 2. Fault report jointly with the original manufacturer to summarize the fault and compile the fault report for each start-up fault, find out the cause of the fault, repair and reinforce it in time, so as to avoid the repetition of the same fault point. 3. The fault case base combines the fault handling process and fault report, establishes the fault case base, enriches the operation and maintenance knowledge base, and improves the fault location and fault handling ability of personnel. Configuration change process strictly manage the operation of the operation and maintenance personnel on the online system configuration change, combined with the relevant management regulations of Party A, formulate the configuration change process, you can refer to the work order management system and follow the work order process for each change. 2. The configuration change record examines the configuration changes to the online system, strictly according to the management mode of one-person configuration and one-person audit, to ensure the accuracy of the configuration change operation.

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