Shulou(Shulou.com)11/24 Report--

CTOnews.com January 2 news, the Polar Space team yesterday released a description of the network failure of some polar space private cloud devices in the early hours of January 1. He said that he sincerely apologized to everyone, "in the early morning of January 1, some polar space private cloud devices encountered problems in accessing polar space using usernames and passwords due to abnormal lines on some cloud servers. After urgent treatment by polar space engineers, server network problems have returned to normal."

As this network problem will cause polar space to cache incorrect server network information, when the polar space private cloud device is rebooted or booted for the first time from the early morning of January 1 to the morning of January 1, the status check and network status of the device need to be re-detected, and this boot time will take longer than usual. CTOnews.com learned that during this period, the device cannot be accessed normally, users do not need to take any active action, and the device can be used patiently until the program is successfully completed, and the subsequent device restart and boot will no longer be affected.

Polar space devices can be used without relying on the public network, except that they must be activated by connecting to the Internet when they are activated for the first time. If users need to use some features, such as user name and password login (non-IP direct connection), Xunlei, document online editing, polar video scraping, etc., they need the support of polar space cloud servers. Other functions do not need to be supported by polar space cloud servers and can be used independently and normally in a completely closed LAN environment. Therefore, there is no case that polar space devices must rely on polar space official servers to use, and polar space cloud servers can not control devices without user authorization.

Problems identified from this network failure:

Polar space does not rely on cloud services for startup and restart, but if the cloud service cannot be connected or fails, it will spend more time on network status detection and status check, resulting in a significantly longer restart and boot time than normal. Users mistakenly think that the device cannot be started, resulting in a very bad user experience.

For these imperfections, Polar Space said that it will seriously investigate and reflect, optimize and upgrade the products, and start to implement them immediately:

1: comprehensively improve and optimize the equipment startup process, clean up unnecessary authentication and verification processes, improve execution efficiency and shorten start-up time

2: localization of polar space account system is a key task in this quarter. It supports both online and offline account systems, supports custom account system, and can switch between each other.

3: improve the disaster preparedness of cloud services and network, improve the handover efficiency, and complete the handover process as soon as possible when a network failure occurs, so as to reduce the impact on users.

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