Shulou(Shulou.com)11/24 Report--

CTOnews.com, December 22 / PRNewswire-FirstCall-Asianet /-- users of Samsung Galaxy devices, mainly Galaxy S22 and S21, installed updates to Android 13 and found registration problems with Microsoft Intune. Microsoft has acknowledged the problem and announced that there is now a fix.

Microsoft explained that a system restart would be necessary to automatically install the necessary updated Android device policy applications. If the reboot does not work, the user can also manually install the package from the Google Play Store store and then restart the system.

Microsoft said

"We were recently told that Samsung devices cannot register as personally owned Work Profile on Android 13. Users may see a dialog box saying that the profile cannot be created. Samsung S21 and S22 devices have been confirmed to be affected, but may also have an impact on other models. We have been working with Samsung and Google, and they have released fixes.

To resolve the problem, we recommend that the administrator tell the user to restart the device. The Android device Policy app will be downloaded when you register, but it won't change the user experience. If rebooting doesn't solve this problem, you can try to guide users to manually install Android device policies on Google Play, then restart, and then start the registration process. "

Samsung has provided more details on the issue.

"Overview

For Samsung S22 devices running Android 13, users cannot complete registration when creating a Work Profile for a bring-your-own-device (BYOD) configuration. The result of the attempt to complete the registration is wrong.

Can't setup device. Contact your IT admin for help.

Unable to set device. Contact your IT administrator for assistance.

Then comes the error message.

Unable to create Work Profile.

Unable to create Work Profile.

Solution

A server-side solution has been provided. To resolve this problem, restart the device before registering. If the problem persists after the restart, please install the Android device Policy application from the Google Play Store before continuing to register. "

The official blog post provides more content to view.

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