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Lailai data leak: promise to take responsibility for user losses, customer service said it will not take the initiative to compensate

2025-04-06 Update From: SLTechnology News&Howtos shulou NAV: SLTechnology News&Howtos > IT Information >

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According to CTOnews.com news on December 21, Ulay announced on the Hong Kong Stock Exchange this morning that on December 20, 2022, the company learned that some Chinese user information and vehicle sales data were illegally sold online by a third party before August 2021. Weilai has issued a public statement on the incident in China, which provides a special hotline and email address to answer users' questions about the data leak.

In addition, Weilai promises to be responsible for the losses caused to users due to data leaks. Weilai apologized for the incident and did everything possible to support its users. Weilai continues to cooperate with relevant government departments to investigate the incident and take necessary measures to control potential losses. Weilai hereby reaffirms its commitment to protect the security and privacy of user data.

CTOnews.com learned that yesterday afternoon, the data of car users in Xilai was stolen and the news that they had been extorted for $2.25 million in bitcoin sparked a heated debate.

Lu long, chief information security scientist and head of the information security committee, issued a notice in the official community yesterday, saying that on the same day, some lawbreakers sold relevant data online. Earlier, the company received an external email saying it had internal data from Weilai and extorted $2.25 million in bitcoin for leaked data. The company set up a special team on the same day to investigate and respond. Weilai apologized for the impact of this incident on users and promised to be responsible for the losses caused to users as a result of this incident.

According to the announcement, after a preliminary investigation, the stolen data are some basic user information and vehicle sales information before August 2021.

Lu long also said in the official community of Lulai that the incident did not involve data generated in the use of vehicles (such as driving tracks and cockpit data), nor did it affect the driving or remote control of vehicles. Further investigations are under way into the cause and scope of impact of the data leak.

In response to the leakage of user data, the customer service staff of Xilai Automobile said that they would not take the initiative to compensate, but "be responsible for the losses caused to users as a result of this incident." Weilai customer service also said that if you encounter strange calls involving Weilai recently, you should be careful not to disclose personal information.

Last night, Li Bin, founder, chairman and CEO of Weilai, apologized in the official community about the data leak. "it is our responsibility to protect the security of users' information," Li Bin said. "We apologize for not doing a good job and will be responsible for the losses caused to users by this incident. We will cooperate with relevant departments to investigate the incident in depth and pursue to the end the illegal and criminal acts of stealing and buying and selling data related to this incident. We will not compromise with illegal acts, and please provide clues in a timely manner."

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