Shulou(Shulou.com)11/24 Report--

CTOnews.com news on December 7, the State Post Bureau released a report on China Express Development Index in November 2022. Data show that in November, under the influence of the "double 11" online shopping promotion, the industry was running at two peaks. From November 1 to 11, the number of express parcels handled reached 4.27 billion, with an average daily capacity of 388 million, which is 1.3 times the daily business volume. The handling volume of express parcels exceeded 500 million on November 1 and 11, with obvious bimodal characteristics. In late November, the industry helped the online sales of seasonal agricultural products such as apples, navel oranges, grapefruit and kiwifruit, the upstream scale of agricultural products expanded, and the rural business volume of some express delivery enterprises increased by nearly 20% compared with the same period last year. Express delivery companies actively create "European heating" delivery lines, superimposed "Black five", "World Cup" and other promotional activities, some provinces "reverse Haitao" orders are rising rapidly.

Here are the contents of the report:

It is estimated that the development index of China's express delivery in November 2022 was 338.7, an increase of 1.2% over the same period last year. Among them, the service quality index was 481.3, up 13.3% from the same period last year, and the development scale index, development capacity index and development trend index were 393.3, 234.6 and 58.7 respectively, down 6.4%, 3.7% and 28.3% respectively from the same period last year. Although the scale and volume of the business was affected by the epidemic, the quality of service improved significantly, and the overall operation was basically in line with expectations.

In November, the express development scale index was 393.3, down 6.4 per cent from a year earlier. From the sub-index, China's express business revenue is expected to decline to a certain extent. In November, affected by the "double 11" online shopping promotion, the industry bimodal operation. From November 1 to 11, express parcels handled 4.27 billion pieces of parcels, with an average daily capacity of 388 million pieces, which is 1.3 times the daily business volume. The handling volume of express parcels exceeded 500 million on November 1 and 11, with obvious bimodal characteristics. After the big boost, online consumer demand fell, and the volume of express delivery business fell and stabilized. In late November, the epidemic spread at many points, which brought great pressure on the production side of the industry and the distribution of the consumer side. The industry actively responded to the challenges, helped the online sales of seasonal agricultural products such as apples, navel oranges, grapefruit and kiwifruit, expanded the upstream scale of agricultural products, and the rural business volume of some express delivery enterprises increased by nearly 20% compared with the same period last year. Express delivery enterprises actively create cross-border delivery lines, superimposed "Black five", "World Cup" and other promotional activities, some provinces "reverse Haitao" orders are rising rapidly.

In November, the quality index of express delivery service was 481.3, up 13.3% from the same period last year. From the itemized index, the effective complaint rate of express delivery is expected to be 0.31 parts per million. Public satisfaction with express delivery services is expected to be 82.1 points, an increase of 2.5 points over the same period last year. The 72-hour punctuality rate in key areas is expected to be 72.3%, an increase of 1.7 percentage points over the same period last year. On the one hand, the government has made every effort to get through the blocking points. In order to cope with the risks and challenges brought by the epidemic, the postal express industry relies on the logistics working mechanism of the State Council to strengthen overall planning and coordination, actively strive for local support, continuously optimize the policy environment, and strengthen dispatching in key provinces. standardize the procedures for shutting down and closing the infrastructure of the postal express industry, promote the unsealing of distribution centers, business outlets and other places by classification and division, and effectively relieve the backlog of mail express. Realize the linkage between the government and enterprises and the coordination between the central and local governments, and play a positive role in ensuring the smooth operation of the sending and delivery network. On the other hand, the enterprise side takes many measures to ensure the operation of the peak season. Express enterprises online digital management tools to improve the management efficiency of the branch, achieve the effective connection between the distribution center and the distribution network, and further improve the efficiency of transportation and delivery. Through the "group binding" of e-commerce seller customer service, express enterprise customer service and intelligent customer service, the work pressure of manual customer service can be effectively reduced, and the immediate response of most services can be better realized. help e-commerce sellers calmly deal with order interception, batch re-address, batch order reminder and so on. Enterprises comprehensively use intelligent express vehicles and indoor distribution robots to provide consumers with "last kilometer" and "last 100 meters" end distribution services. Express delivery enterprises are closely linked with e-commerce platform, and the pre-warehouse mode is widely used. Many e-commerce brands concentrate their goods in the storage site of postal express enterprises, and achieve rapid delivery after receiving orders.

In November, the express development capability index was 234.6, down 3.7 per cent from a year earlier. In order to cope with the peak business season, enterprises actively prepare for war, strengthen infrastructure construction, increase the input of manpower and material resources, and develop a more stable chassis. In terms of railway transport, during the "double 11" period, express delivery enterprises intensified their coordinated development with railway enterprises and cooperated with 327 stations to build a high-speed rail transport network, sending 57000 tons of express delivery. among them, the coverage of "high-speed rail" has been expanded to 141stations and 122cities. In terms of air transport, Ezhou Huahu Airport has successfully opened all-cargo routes, opened the service of carrying cargo in the belly cabin, and the energy level of the node has been continuously improved. Express delivery enterprises opened "Chengdu-(Pakistan) Lahore" international all-cargo route, opened to France, Germany, Italy, Belgium, the Netherlands, Austria and other European countries air cargo collection services, regional radiation capacity continues to increase. In terms of road transport, special lines have been opened to Thailand, Cambodia, Laos, Vietnam, Myanmar and other ASEAN countries to effectively enhance the efficiency of cross-border services in the RCEP region. Express delivery enterprises use the whole cold chain, one cabinet to the end model, actively expand the Southeast Asian flower service network. In terms of overseas warehouse construction, automated sorting schemes have been introduced into overseas warehouses such as the Netherlands to promote the continuous upgrading of the automation level of overseas warehouses. But at the same time, the industry is still greatly affected by the epidemic, and some distribution centers and outlets are closed, which has a phased impact on the development of capacity.

In November, the development trend index was 58.7, down 28.3% from the same period last year. Although the industry has experienced the impact of short-term fluctuations, with the continuous appearance of the smooth working effect of the postal express industry, the distribution centers, outlets and personnel have been unsealed in an orderly manner, and the difficulties in the operation of the industry have been speeded up and relieved, and the end microcirculation will be more smooth, and the industry's stable upward foundation will be further built.

Notes

1. Express development index system

The express development index system includes 4 first-level indexes and 11 second-level indexes, such as development scale index, service quality index, development ability index and development trend index. Among them, the development scale index includes two second-level indicators of business volume and business income, and the service quality index includes three second-level indicators of public satisfaction, 72-hour punctuality and user complaint rate. the development capability index includes four second-level indicators such as express delivery depth, network density, labor productivity and retail sales of the supporting network, and the development trend index includes two second-level indicators of business growth expectations and express capital market expectations.

2. Evaluation method

The evaluation of China Express Development Index adopts the index evaluation method, with March 2016 as the base period, the base value is set to 100, the data is dimensionless through the standard value, and the China Express Development Index is synthesized by weighting.

3. Data sources

The historical data of gross domestic product (GDP) and supporting online retail sales are from the National Bureau of Statistics, and all the rest are from the State Post Office.

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