Shulou(Shulou.com)11/24 Report--

CTOnews.com news on December 4, December 1, the China Consumer Association issued a consumption tip for the use of new energy electric vehicles, reminding owners of new energy electric vehicles: consider from various angles when choosing a car, develop good habits when using the car, operate properly when driving, make good use of charging piles, and check vouchers.

Full text of Picture Source UnsplashCTOnews.com attached Middle School consumers Association:

With the rapid development of China's new energy vehicle industry, green and environmentally friendly new energy electric vehicles have become the choice of more and more consumers. With the arrival of the low temperature season in winter, the problems that affect the driving experience and consumer satisfaction of new energy electric vehicles, such as shorter service life and slow charging, become more prominent. In order to expand consumers' awareness of the use of new energy electric vehicles, protect consumers' legitimate rights and interests, and reduce or avoid consumer disputes, the China Consumer Association (hereinafter referred to as "China Consumer Association") issued the following tips to the majority of new energy electric vehicle owners:

First, multi-angle consideration, choose a more rational consumer association to remind consumers to pay more attention to the mileage and charging conditions of new energy electric vehicles. Before choosing and buying new energy electric vehicles, we should examine and compare the configuration performance, mileage, after-sales service, sales evaluation and other contents of different brand models from various angles, through consultation at the store, online search, evaluation comparison, self-test driving and other ways, combined with subsidy policy, enterprise publicity, consumer word-of-mouth and other information comprehensive decision-making. If consumers rent a car license plate or choose the whole car or battery pack to "rent and sell", it is best to sign an agreement with the relevant trading parties to clarify the rights and obligations of all parties. In order to ensure timely and convenient charging after car purchase, it is recommended to consult in advance whether the residential area supports the installation of private charging piles, or check the supporting construction of public charging piles around the place of residence and office, so as to meet the needs of daily commuting and daily travel. New energy electric vehicle brands with frequent consumer disputes, inadequate after-sales service, easily damaged vehicle parts, frequent failures and even serious accidents should be carefully selected.

Second, to develop good habits, the Consumer Association reminds consumers to develop good habits for the use of new energy electric vehicles. When charging a vehicle, it is necessary to choose charging piles that meet the national safety standards, stay away from flammable and explosive materials, and avoid safety risks. Especially in rainy and snowy weather, make sure that the charging gun head and vehicle charging port are clean and dry before charging, pay attention to keeping the environment ventilated when charging indoors, and pay attention to not letting Rain Water or snow water flow into the charging port when charging outdoors, so as not to cause a short circuit inside the charging interface and affect the service life of the battery. When the temperature drops in winter, the vehicle tires will become hard and brittle. It is recommended to check the tire pressure regularly to avoid affecting the driving experience because the tire pressure is too high or too low, and eliminate safety risks. Combined with the driving mode and travel distance, reasonably allocate the vehicle driving mode and air conditioning ventilation mode, reserve surplus, prepare in advance, and beware of the phenomenon of "lying in the nest" of vehicles with excessive power consumption, affecting the travel experience and arrangement.

Third, the operation should be proper, and the service life should be more solid in reminding consumers that in the operation of starting, stopping, charging and driving, the battery characteristics of new energy electric vehicles should be fully considered. Before the trip, the circuit and battery pack should be preheated for 1-2 minutes after starting the new energy electric vehicle, so that the battery pack can achieve more suitable working conditions, which is conducive to prolonging battery life and battery life. Due to the decrease of battery charge and discharge efficiency under the condition of low temperature in winter, the charging or parking of new energy electric vehicles should choose an environment with relatively suitable temperature as far as possible, such as indoor parking lot or outdoor parking lot with plenty of sunny. to improve battery activity, reduce battery life loss, and improve charging efficiency. It is necessary to develop the habit of "shallow charging and shallow discharge", try not to use up the battery and recharge it as soon as possible, and keep a rational, peaceful and steady driving habit, except in special or emergency situations. try to avoid rapid acceleration, sharp turning, sudden braking and other operations, which not only ensure travel safety, but also save vehicle power consumption. In addition, when the new energy electric vehicle is idle for a long time, it should be properly parked after proper replenishment, and run regularly to avoid the battery standing in a state of power loss for too long, which is not conducive to the health of the battery.

Fourth, make good use of charging piles, charging is more convenient. Consumers should comprehensively consider safety, normality and convenience when using charging piles. Battery life and charging have always been one of the main pain points for new energy electric vehicle owners. The most convenient way is to conditionally install private charging piles. At present, many residential areas can support the installation of charging piles in fixed parking spaces. It is best to consult and confirm with the property in advance. If you do not have the installation conditions, you can download all kinds of charging App query nearby idle public charging piles, on the premise of ensuring charging safety, combined with their own actual situation, comprehensively consider the charging pile brand, geographical distance, charging price, settlement accuracy, settlement convenience, timeliness of fault resolution and other aspects to make the best choice. If you choose and purchase a portable charging gun for a new energy electric vehicle, you should pay attention to check whether the product has been tested and certified by a third-party professional organization, confirm whether the whole product is implementing the current standard, and see whether the logo and description include manufacturer information, equipment information, rated output voltage and current, nature of input power supply (AC AC or DC DC), use environment, etc., and pay attention to safety protection function and quality assurance service. Choose high-quality charging gun products. When using the charging gun equipment, observe and check in advance whether the charging pile equipment has fault tips, whether the charging cable is damaged, whether the control box shell is damaged, the metal conductor is exposed, etc., if so, it should be stopped immediately.

Fifth, check the vouchers, safeguard the rights of consumers to remind consumers, when buying new energy electric vehicles, the purchase of matching charging pile installation services should carefully sign contracts, carefully check vouchers and take good care of them. In recent years, government departments at all levels have issued a series of preferential policies, and consumers can pay proper attention to them before buying cars to facilitate comparison. When buying cars, they should pay attention to the publicity information and sales requirements of relevant vehicle brands. Whether there are exaggerated publicity, induced sales, deliberate tie-in or bundled sales and so on. Important information such as the type of vehicle (model, color, standard / optional, etc.), the amount of car purchase (distinguish between "deposit" and "deposit"), pick-up time, maintenance, after-sales service, refund agreement and other important information should be specified in the sales contract, it is clear whether the charging pile is attached with the car, free installation, retention time, transfer and other rights It is best to mark the issues that may be controversial or vague benefits in the car purchase contract. Consumers should take the initiative to ask for purchase vouchers such as invoices or relevant service documents and keep them properly, carefully check the consistency of the vehicle configuration when picking up the car, and check whether the three packets of vouchers, invoices, car purchase contracts and other relevant credentials are complete one by one. If you find that there are any defects in the vehicle or are inconsistent with the contract, you should report it to the operator on the spot. If communication and consultation fail, you can lodge a complaint with the consumer association organization or administrative supervision department where the operator is located, protect your rights and interests in accordance with the law and protect your legitimate rights and interests.

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