Shulou(Shulou.com)11/24 Report--

CTOnews.com8 March 18 news, today, Beijing Consumer Association, Tianjin Consumer Association, Hebei Consumer Rights Protection Commission and Guangdong Xiao Genius Technology Co., Ltd. (hereinafter referred to as Little Genius Co., Ltd.) held a "Little Genius T1 Children tablet computer rectification Communication meeting".

In July, China Consumer Daily reported that Little Genius T1 Children's tablet App Store can download games, comics and other App problems with bad content. On July 18, the Beijing-Tianjin-Hebei Consumer Association jointly interviewed the small genius company and sent a "inquiry letter" to it. On July 27, Xiao Genius replied, saying that he deeply blamed himself for the incident and would promptly identify problems and rectify them so as to effectively safeguard the legitimate rights and interests of consumers.

At today's rectification and reform meeting, Wang Shouyong, rotating secretary of the Beijing-Tianjin-Hebei Consumer Rights Alliance in 2022 and secretary-general of the Hebei Consumer Protection Commission, put forward rectification proposals to the small genius company on behalf of the Beijing-Tianjin-Hebei Consumer Association. And asked the small genius company to reply to the rectification report before August 28.

It is understood that the main contents of the rectification and reform proposals put forward by the Beijing-Tianjin-Hebei Consumer Association include:

It is suggested that the small genius company issue an announcement. "notices" were published on its official channels, China Consumer Daily and the official Wechat account of the consumers' Association of the three places, respectively, in response to public concern about the incident. The contents include, but are not limited to: downloading your company's responsibility for the occurrence of App with undesirable content, emergency measures and the next step of rectification plan, your understanding of this matter and a sincere apology to consumers.

It is suggested to take radical measures to plug the loophole. Take remote downloading and other means to immediately upgrade the software system of the sold products involved, take eradication measures to ensure that minors do not have the opportunity to use adult APP, and ensure the legal compliance of adult App; take effective measures to ensure that users who have sold the products involved cannot use APP containing bad content that has been downloaded to the tablet computer. At the same time, specific implementation measures are published in official channels.

It is suggested that the sales operation should be stopped. Unsold inventory of tablets of the same model will not be sold until the possibility of downloading App with bad content into tablets is completely eliminated.

It is suggested that the relevant publicity be suspended. Before completely plugging all "loopholes" and ensuring that the content is legal, compliant and fully in line with children's characteristics, do not use "children's tablets", "tablets designed for children", and "selected high-quality content." every content needs to be checked before it is put on the shelves, so as to avoid misleading consumers.

It is suggested to establish a direct complaint channel with the Consumer Association. The complaints about "little genius" accepted by the consumers' Association should be upgraded, responded positively and resolved quickly.

In this regard, the representative of the small genius company said at the meeting that he accepted the rectification and reform proposal put forward by the Beijing-Tianjin-Hebei Consumer Association and thanked the China Consumer Daily and the Beijing-Tianjin-Hebei Consumer Association for their supervision. According to the representative, Little Genius has suspended the sale of this model, immediately removed the App for confirmation of violations, and banned bad apps that have been downloaded. In addition, Little Genius has urgently released a version of the new system and set up a 24-hour customer service hotline to receive feedback from parents and users.

CTOnews.com learned that Little Genius posted an announcement on its website on July 9 that Little Genius had recently received a number of complaints about third-party applications in its product app store, and that Little Genius would correct the problems reported by users.

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