Shulou(Shulou.com)11/24 Report--

CTOnews.com August 12 news, recently, "Daily excellent fresh" can not operate normally caused a large number of consumer complaints. According to the CCTV financial report, the person in charge of Youxian Daily said that the rectification plan had been fed back to the Beijing consumers Association.

In addition, Daily Youxian said that the company's business adjustment has caused a lot of inconvenience to users. The company apologizes and has set up a special post to be responsible for the follow-up work of all kinds of problems.

CTOnews.com learned that according to the official website of the Beijing Consumer Association, in view of the large number of consumer complaints caused by the recent failure of the daily excellent fresh to operate normally, on the afternoon of August 4, the Beijing consumers Association made an appointment with Beijing Daily excellent fresh Electronic Commerce Co., Ltd.

At the meeting, the Beijing consumers Association informed Beijing Daily Youxian Electronic Commerce Co., Ltd. of the 96315 hotline registration of consumer complaints, and inquired about the current situation of the enterprise and the handling of complaints. Chen Fengxiang, deputy secretary general of Beijing consumers Association, attended the interview and put forward three requirements for enterprises:

First, we must properly handle consumer complaints, announce the refund plan and registration method in a timely manner, and effectively protect the legitimate rights and interests of consumers.

The second is to strengthen communication with municipal and district consumer associations, actively cooperate with the work of consumer associations, and jointly safeguard the legitimate rights and interests of consumers.

Third, the written feedback of the situation description and rectification plan to the Municipal consumers' Association within three working days.

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