Shulou(Shulou.com)11/24 Report--

Thanks to CTOnews.com netizen OC_Formula for the clue delivery! CTOnews.com, November 19 (Xinhua)-- Nvidia has finally released an official statement after weeks of studying several incidents caused by the melting and overheating of 12VHPWR power adapters involving GeForce RTX 4090 graphics cards.

Nvidia confirmed that its preliminary findings based on 50 cases around the world were that a circuit breaker could be caused if the power cord was not plugged in correctly. The company recommends that users ensure that the cable is securely and evenly plugged in before installing the video card into the system.

"We are actively investigating these feedback," Nvidia wrote in an official statement. "We are aware of about 50 global cases. So far, a common / typical problem we have found is that the connector is not fully plugged into the video card. To help ensure that the connector is safe, we recommend that the power adapter be plugged into the video card before inserting the video card into the motherboard to ensure that it is securely and evenly plugged in. We are studying other ways to ensure that users can be stable and secure no matter what kind of line or card they use. Nvidia and our partners are committed to supporting our customers and ensuring that the RMA process is accelerated. "

In fact, GamersNexus conducted a week-long meltdown test earlier this week. The results show that if the cable is not inserted correctly, or if the foreign body fragments caused by manufacture, the problem may reappear.

GamersNexus concluded that so far, this issue has affected 0.04% of RTX 4090 video cards sold. GN points out that total sales of the RTX 4090 are currently estimated at 125000 (this figure is provided independently by several board partners).

CTOnews.com learned that they also provided an error diagram for comparison to help users understand how to insert correctly. Simply put, the power connector must be completely plugged into a position where the gap is invisible to the naked eye.

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