Shulou(Shulou.com)11/24 Report--

CTOnews.com, November 18 (Xinhua) at the flagship new product launch of Vientiane on July 29 last year, Huawei launched a memory upgrade service for regular users in line with the optimization of HarmonyOS 2, so that the mobile phone ROM storage space can be upgraded to more than 128G. Recently, Huawei Mate 40 Pro and Mate 40E / 5G have also supported "memory upgrade" service. Today Huawei officially brought the answer to the memory upgrade.

What is the difference between Q1 running memory and storage memory?

/ / for example, "8G+128G" mobile phone, "8G" is running memory (RAM), responsible for running programs, the larger the storage, the more programs can be run at the same time; "128G" is storage memory (ROM), which is responsible for storing files such as software, pictures, videos, chat records, etc. Huawei memory upgrade service, by replacing memory chips with larger memory, expand the storage memory of mobile phones to save more files.

How much memory can Q2 upgrade to? Can 128G be upgraded directly to 512G?

/ / some models can be upgraded up to 512G; only some models can be upgraded across memory. For example, HUAWEI Mate 40 Pro 8G+128G can be upgraded directly to 8G+512G. For more information, please click this link or consult Huawei customer Service Center.

What preparations do Q3 need to do before upgrading memory?

/ / (1) Please upgrade Huawei Wallet to the latest version in Huawei App Store

(2) Please migrate the transportation cards that support migration to the cloud, and delete and refund the transportation cards that do not support migration locally; delete all cards in Huawei wallet > card package, such as access card, bank card, eID, etc.

(3) back up personal data, including photos, contacts, phone records, third-party application data, etc.

(4) clear the lock screen password

(5) turn off the "find my phone" option

(6) withdraw from Huawei account

(7) restore factory settings

(8) remove the SIM card / SD card; if the SD / NM card sets the password, you need to cancel the password in advance before taking it out.

(9) turn off the alarm clock and turn it off

How does Q4 participate in memory upgrade activities? How long do you have to wait after you participate?

/ / you can go to Huawei customer Service Center to participate in memory upgrade activities. Upgrading the memory needs to replace the memory chip with larger memory, which requires higher maintenance technology and environment, and needs to be sent to the advanced maintenance center for upgrading. Under normal circumstances (logistics, weather, etc.), the average cycle is about 10 days, please take the actual maintenance time as standard.

Q5 mobile phone sent to upgrade, there is no mobile phone to do?

/ / Please rest assured that you can ask the staff to borrow a standby machine when you accept the business.

* the number of spare machines in Huawei customer service center is limited, please refer to the actual situation in the store.

Q6 how to query the progress of memory upgrade service?

/ / follow the official account of "Huawei Terminal customer Service" and send "Service Progress" in the dialog box to query the latest maintenance progress.

Other inquiries: "my Huawei" App, "Huawei end customer Service" Mini Program, Huawei Consumer Business Service official website, Huawei Consumer Service Hotline 950800

Here are other notes

* conditions for participation in "memory upgrade" service: official mobile phone products; no private disassembly or private repair; no breakage of motherboard, shedding of solder joints, private repair of chips, liquid injection, corrosion and deformation; if the mobile phone screen is broken, you need to participate in this activity after repair. avoid secondary damage caused by dismantling. Specific to Huawei customer service center test results shall prevail

* if the equipment is still under warranty, the upgraded motherboard follows the original warranty period of the equipment. If the warranty period is less than 90 days, the warranty period of the motherboard will be extended to 90 days.

* for more details, please refer to the event page of Huawei Consumer Business Service official website. For more information, please call Huawei Consumer Service Hotline 950800 or consult Huawei customer Service Center staff.

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