Shulou(Shulou.com)11/24 Report--

CTOnews.com, Nov. 17 (Xinhua) after upgrading to Android 12L, many early-generation Surface Duo users found that the device loops into the device to restore factory settings. Users have reported the problem on both the Reddit community and social media, saying it was caused by the Google Play Service service.

A netizen said in a post on Reddit

I bought the original Surface Duo last week and there was almost no problem with easy use in the past week. It is not my main machine, so the frequency of use is not high, but after 5 days of use, I found that it is in the state of returning to factory settings.

I tried to restart without erasing the data, but I still entered recovery mode. I'm glad I haven't used it as the main model yet. I just installed some applications, otherwise it would be too bad.

CTOnews.com learned that some users in foreign communities have announced the solution as follows:

1. After restoring the factory settings, go to the settings and turn off Wi-Fi

two。 Find the Google Play Serivces option and cancel the automatic update option

3. Quit the Google Play Services (Beta) program

4. Update the application manually

5. Enable developer options in settings

6. Enable USB debugging and disable automatic system updates. Doing these steps allows ADB to side-load the build of the operating system.

7. Restart

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