Shulou(Shulou.com)11/24 Report--

Thanks to CTOnews.com netizen grass Luo Yuzi for the clue delivery! CTOnews.com, November 13, according to the State Administration of Market Supervision and Administration, recently, the General Administration of Market Supervision issued a notice to carry out pilot publicity of consumer complaint information in four provinces and regions of Jilin, Guangdong, Sichuan and Xinjiang.

According to reports, the publicity of consumer complaint information is that market regulatory departments openly handle government information related to consumer complaints in accordance with the law for the public to inquire and browse. The purpose is to reduce the information asymmetry in the field of consumption, strengthen social supervision, and guide operators to implement the main responsibility of safeguarding consumer rights by giving full play to the role of market allocation of resources that consumers fully know and choose independently. To promote the resolution of consumer disputes at the source. Publicity is not a "blacklist". Operators with high market share tend to have more consumer disputes objectively, and they also need to pay attention to operators' attitude towards consumers, efficiency in handling complaints, self-improvement and so on.

In recent years, the General Administration of Market Supervision has actively promoted various localities to explore pilot projects, gained a number of useful experiences, and continuously improved social awareness and recognition. On this basis, the General Administration has developed a consumer complaint information publicity system and selected Jilin, Guangdong, Sichuan and Xinjiang to carry out pilot projects. The website is as follows:

Https://jl.tsgs.12315.cn (Jilin)

Https://gd.tsgs.12315.cn (Guangdong)

Https://sc.tsgs.12315.cn (Sichuan)

Https://xj.tsgs.12315.cn (Xinjiang)

CTOnews.com learned that in the pilot phase, the public information mainly includes complainants, complainees, complaint time, complaint issues, handling results and handling departments, and is automatically sorted by the system according to time and region for public inquiry. The market supervision department will improve the standardization and standardization of publicity and safeguard the legitimate rights and interests of all parties. If consumers or business operators think that the publicity information is incorrect, they may apply to the publicity department for review.

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