Shulou(Shulou.com)11/24 Report--

CTOnews.com November 10 news, there is a Smart wizard # 1 owner said that he only picked up the car for five days, driving on the highway when the vehicle switch suddenly failed, the speed dropped to 40km / h, can no longer rise, even if the vehicle can only reach 20~30km / h, and finally jumped out of the system alarm, finally had no choice but to call the high-speed traffic police tow truck.

In response, the Smart official responded:

After the incident, we immediately arranged for the after-sales service team to assist Mr. Yu to solve the relevant situation. At present, the vehicle has returned to normal.

At the same time, we set up a technical expert group to conduct a comprehensive inspection of the vehicle. According to the technical inspection report, the situation is caused by the failure of the electronic valve circuit board that controls the cooling circulating water.

The fault will lead to a rise in the water temperature of the vehicle. When the temperature monitoring system detects an anomaly, the vehicle will actively limit the speed to avoid fault escalation, so as to protect the occupants and the safety of the vehicle.

Smart investigated all batches of electronic valve circuit boards that caused the failure. Since 2018, nearly 100,000 electronic valve circuit boards have been used in the industry, and only one case has been found. At the same time, the supplier of the electronic valve circuit board is required to optimize the production and testing process in order to prevent similar situations from happening again.

CTOnews.com learned that Smart Elf # 1 made its world debut in April 2022 and was the first to be released in the Chinese market. The new Smart Genie # 1 officially launched its first mass production car delivery on September 23, with a total of 500units delivered that month.

As the first mass-produced model launched after the electrification transformation of the smart brand, the smart Genie # 1 is designed by Mercedes-Benz, led by the smart R & D team, built on the vast framework of SEA, and the CLTC mileage is divided into 535km and 560km, with a subsidy price of 181600 yuan.

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