Shulou(Shulou.com)11/24 Report--

CTOnews.com November 9 news, 2022 "Singles Day" has begun, in order to protect the legitimate rights and interests of consumers, let consumers rest assured consumption, according to the characteristics and difficulties of complaints during the "Singles Day" in previous years, the Consumer Association reminded the broad masses of consumers to consume scientifically and rationally on demand, prevent merchants' promotion routines, strengthen their awareness of safeguarding their rights, and beware of all kinds of telecom fraud.

The following are the consumption tips given by the China Consumer Association:

First, pay attention to promotion rules and avoid consumption routines every "Singles Day". Merchants launch various promotional means to attract consumers, including pre-sale, full reduction, red packets, coupons, and so on. Complex fancy marketing also confuses consumers, causing consumers to complain constantly. In this regard, the China Consumer Association recommends that consumers carefully read the pre-sale and promotion regulations of various platforms and merchants before placing orders, and have a detailed understanding of the deposit and final payment payment time, refund conditions, as well as coupon use conditions, discount scope and duration, and so on. In particular, it should be noted that after the "deposit" is paid, if the consumer does not pay the final payment within the specified time, or does not want to buy this commodity for his own reasons, the "deposit" is non-refundable. Therefore, it is recommended that the majority of consumers do not pay the deposit on impulse, and do not forget to pay the final payment within the specified time.

This year, many e-commerce platforms have launched new price protection policies, which have boosted consumers' confidence in pre-sale promotions to a certain extent, but many consumers have reflected that the price insurance regulations of different platforms and merchants are complicated and may be tricked accidentally. Not only found that they "spend a high price" to buy goods reduced in the middle of the night, but also refused to refund the price difference on the grounds that "coupons, gifts and other activities are not within the scope of insurance". Some merchants even remove live links from the shelves in order to evade the price protection rules. In view of this year's price protection regulations, the China Consumer Association recommends that consumers specify the details of the insurance time, method and price range in advance, consult merchants and platform customer service in a timely manner, and keep chat records, screenshots of advertising pages and other evidence if necessary, so as to facilitate the protection of rights in the event of disputes.

Second, pay attention to the quality of goods, do not blindly follow the trend in recent years, the popularity of live streaming continues unabated, the "flow" of live streaming between stars and online celebrities has also sprung up, igniting consumers' enthusiasm for "buying". At the same time, the live broadcast with "low price" as a gimmick has attracted many consumers to follow the trend blindly. With the repeated chaos of goods in the live broadcast, "rollover" continues, and pain points such as the quality of products, the absence of after-sales service, and difficulties in safeguarding rights also emerge one after another. In this regard, consumers need to pay attention to: 1. Try to choose a formal live broadcast platform with full qualification, high reputation and good reputation to watch and purchase, to identify whether live broadcast merchants have business licenses, and do not click on unofficial or unfamiliar live broadcast invitations and links. 2. Understand the main body information, quality structure, function, price and quality assurance before issuing the order, and pay attention to the consistency between the purchase evaluation and the live broadcast; 3. It is recommended that consumers take screenshots or record advertising, live pictures, chat records, payment vouchers and other relevant evidence after purchase, so as to prevent merchants from taking off the live video shelves to protect their rights.

Third, choose a formal platform and beware of transaction risks during the "Singles Day" period, which is also a high incidence period for all kinds of telecom fraud. There are a variety of promotional information and means, shopping platforms and shopping methods are diverse, and the problem of after-sales rights protection is increasing, so that lawbreakers have the opportunity to take advantage of. Before buying, consumers should pay attention to: 1. Be careful of all kinds of red packet and promotion SMS links, which may contain phishing sites and Trojans, once clicked may cause personal information disclosure or property losses; 2. Carefully screen the shopping platform, be sure to download the latest version of the official shopping software through the formal app store, do not click on the web page, unknown links in the software and pop-up windows for transactions, and do not remit money or transfer money in private.

After purchase, if you receive information or phone calls such as lost express delivery, goods out of stock, refund, etc., you should promptly call the platform and the official customer service of the merchant and logistics company for consultation and confirmation, and then deal with it after multi-party verification. In particular, elderly consumers are reminded to close the page immediately if they receive messages such as "free lottery" and "red packet collection", especially if the page jumps to other pages and requires personal information to redeem the prize.

Fourth, strengthen the protection of personal information and prevent information leakage in the complaint cases in previous years, many consumers reported that marketing text messages could not be unsubscribed, and even subscribed to brand information without knowing it. Always harassed by all kinds of promotional information and sales calls. The China Consumer Association reminds consumers to carefully read the relevant privacy policies and provisions of various e-commerce platforms and third-party payment platforms, and not to provide personal relevant information, especially important information such as ID cards, bank cards and all kinds of verification codes. At the same time, the documents with personal information should be destroyed in time to prevent the leakage of personal information caused by random discarding or improper use. In addition, it is suggested that when the rights and interests of personal information are infringed, consumers should timely retain case clues and relevant documents, complain and report to the personal information protection management department or the local consumers' association, so as to safeguard their own rights and interests in accordance with the law.

Fifth, pay attention to order information and avoid after-sales disputes during the "Singles Day" period this year, many areas were affected by epidemic control, logistics was limited or suspended, and the time of receiving goods could not be guaranteed. The China Consumer Association recommends that consumers confirm whether goods can be delivered with merchants and logistics customer service before placing orders, especially when purchasing urgent supplies and fresh perishable goods, they should plan the duration of logistics distribution in advance. If the express is stranded on the way or is intercepted and returned to the place of shipment, it may cause unnecessary property losses. In addition, due to the large number of orders purchased on "Singles Day", it is suggested that we should pay close attention to logistics information after issuing orders to avoid misreceipt and missed delivery, resulting in unnecessary after-sales rights disputes. Eliminate virus immediately after receiving the goods, try to inspect the goods on the spot, confirm and then sign for acceptance.

Sixth, scientific and rational consumption, put an end to impulse consumption during the "Singles' Day" every year, promotional advertisements of "low prices for the whole year" and "Giant Huitai Special Sale" are everywhere, all kinds of "recommended videos" and "Amway soft articles" are difficult to prevent, and there are many patterns for live broadcasts to bring goods. Many netizens spend impulsively and become "tail payers". The China Consumer Association advocates that consumers should not blindly follow the trend and buy unnecessary goods because of the so-called "stars with the same money" when facing stars and talented anchors, and learn to live within their means and consume rationally. Do not be confused by the propaganda of "low-cost fashion" and "one get more free" and other merchants to consume impulsively. You should choose the goods you really need, pay more attention to the quality and service of goods, avoid hoarding and repeat purchases, and practice the concept of green and low-carbon consumption.

The China Consumer Association also urges all e-commerce operators to be consumer-centered, benefit the people, be more transparent and sincere, and do less calculations and routines. Take the initiative to assume the responsibility of the main body of business, treat every consumer fairly, so that consumers can get a good consumption experience in fair consumption, and really feel at ease.

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