Shulou(Shulou.com)11/24 Report--

Thanks to CTOnews.com netizen OC_Formula for the clue delivery! CTOnews.com October 28 news, recently, a netizen in the Reddit community posted that he bought a GeForce RTX 4090 from Newegg, but after receiving the package found that it is not a graphics card, but a counterweight. What is more speechless is that the netizen tried to contact Newegg to seek after-sale, but not only did not get a reply, his account was blocked.

Now, the official reply to the question has come. Newegg representative told foreign media Tom's Hardware by email that the company had refunded the customer's payment. The company also said that blocking customer accounts was a "normal" process for investigating fraud.

CTOnews.com learned that Eric Wein, head of public relations and partners at Newegg, told Tom's Hardware: "the customer sent a statement to Newegg saying that his package did not contain the new RTX 4090 graphics card he ordered, but showed two counterweights in the photo he sent us. We suspended his account for a few days, which is our normal agreement to investigate fraud cases in order to carry out the investigation. This protects customers from others accessing their accounts. "

Wein said Newegg could not determine the source of the theft and that the customer's account had been restored and a refund had been issued. "the package will be weighed at Newegg and the carrier, indicating that its weight is the same as that of the RTX 4090 graphics card. No other fraud has been found so far, and Newegg believes that the incident has been resolved."

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