Shulou(Shulou.com)11/24 Report--

CTOnews.com, Oct. 17 (Xinhua) over the past few years, Apple has paid more and more attention to its iPhone trade-in program, which is used to attract iPhone users to upgrade every year. However, there are still some strange problems with this trade-in scheme.

According to the editor of 9to5Mac, it has swapped several iPhone through Apple's trade-in program over the years without any problems. However, a week and a half after mailing an iPhone 13 Pro Max to Apple this year, he received an email from Apple. Apple said it had received the express delivery, but there was nothing in it. At the same time, Apple asked it to describe the exact items in the express package and describe in detail how the items were packed and sealed.

A day later, Apple deducted the $705 trade-in discount from its bound credit card.

CTOnews.com learned that when the editor complained about the problem on Twitter, he found it to be a common problem. A large number of iPhone users seem to receive such emails every year, and this year's iPhone 14 is no exception. Fortunately, in most cases, Apple can solve this problem, but sometimes it doesn't.

9to5Mac believes there is a big problem with Apple's iPhone trade-in program. The company relies heavily on third parties for key aspects of the program, including UPS and FedEx, which are responsible for express delivery, and other third-party companies responsible for managing the receipt and storage of received iPhone phones.

There are likely to be problems with these links, and the iPhone is likely to be stolen from the express package during the process of handing over the iPhone to the express company and receiving the iPhone from a third-party company.

Therefore, many people suggest that we should go to the Apple retail store to trade in the old for the new, instead of using express delivery. This is convenient if you live near an Apple retail store, but many people do not have this condition and can only use express delivery.

9to5Mac believes that the best way to solve this problem is for Apple to add some kind of "trade-in mode" for iPhone, which users can turn on before mailing iPhone and completing the trade-in, which allows iPhone to turn on the "find me" function, so that users and Apple can track the location and progress of the phone throughout the delivery process.

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