Shulou(Shulou.com)11/24 Report--

CTOnews.com, October 12 (Xinhua)-- in order to solve the problem of online shopping for the elderly, Taobao platform will be launched before double 11 this year for retired elders' exclusive manual customer service, which can help users protect their rights and get refunds for customers, according to a CCTV science and technology report. In the drug purchase service, free consultation by pharmacists is also provided to help them use drugs scientifically.

As of December 2021, the popularization rate of online shopping for people aged 60 and above in China has reached 52.1%. According to Taobao data, compared with young people who often shop online, the rights protection rate of retirees is only 20%, which is lower than the average.

CTOnews.com learned that before Singles Day last year, Taobao had launched "elder mode", with simplified information, enlarged fonts and online voice assistant. The core is to help the elderly see more clearly, operate more simply and shop more conveniently when they visit Taobao. Also online to beat the medicine bottle to buy medicine function, combined with the daily online drug purchase needs of silver-haired people, targeted to remove obstacles.

Alibaba said that the "2022 Tmall double 11 Global Carnival season" will go on sale at 8 p.m. on October 24, the first wave at 8 p.m. on October 31, and the second wave at 8 p.m. on November 10. I learned from Tmall Taobao that the opening time of the two waves of double 11 this year has been advanced to 8 p.m.

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