Shulou(Shulou.com)11/24 Report--

Thank CTOnews.com netizens soft media Xinyou 2001225 for the clue delivery! CTOnews.com, Oct. 6 (Xinhua)-- Blizzard has apologized for a series of problems on the day of the release of "Watch Pioneer returns" and removed the requirement that players must provide a phone number in Battle.net when logging in to the game.

In addition, Blizzard says it is optimizing its servers to improve stability. Although some problems have been solved, there is still more work to be done, so players may face queues or disconnections in the near future.

The vanguard team said in a post on the official forum that they had solved a variety of problems encountered by users since their release on Tuesday and outlined solutions.

Hello, heroes. Yesterday was an exciting day for the Watchman Vanguard team, and we know you've been looking forward to it for a long time. Although millions of players enjoy our game, the launch of the game does not live up to your, or our expectations.

First of all, we would like to apologize to all the players. In our expectation, the line of "Watch Vanguard" and "return" should be smooth. We have higher requirements for ourselves and are working hard to solve the various problems you are experiencing.

We hope to communicate these problems with you in an open and transparent manner, as well as the remedial measures currently made, and let you know where we are going in the future.

First, Blizzard launched a controversial dual authentication system, SMS Protection, which excludes prepaid users from the game. the system will be removed by "most existing vanguard players" in an update released on October 7.

Blizzard said: "any vanguard player who has a Battle. net account (including those who have played games since June 9, 2021) does not need to provide a mobile phone number to play the game."

SMS security in our design, "Watch Pioneer" and "return" is an online service, and we will respond to all kinds of player feedback. We decided to remove the mobile phone number requirements for most existing "Watchman" players. All Watchman Vanguard players who have been linked to Battle. net accounts, including all players who have played games after June 10, 2021, will no longer be required to provide their mobile phone number when playing. We are moving forward with this adjustment, which is expected to be launched on Saturday, October 8. We will inform the players as soon as this adjustment takes effect.

In "Watch Pioneer" and "return", our commitment to fighting bad behavior will not change-accounts and new accounts that have not been linked to Battle. net still need to meet the requirements of SMS security. we will use this restriction to protect the player community from cheating. If a player commits bad behavior, it will be banned regardless of whether his or her account is new or not.

In this regard, the Watchman Vanguard team will continue to listen to your continuous feedback and make further adjustments if necessary.

Queuing, server crash and stability summary version: we have solved part of the problem, and another part of the problem is being solved, but players may still see the queue

Login queuing and server crashes are closely related to stability issues, so we'll discuss them together here. Players may see their queued numbers jump around, from small numbers to large numbers. This is because players need to log in through two queues, one is to enter Battle. net, and the other is to enter the game itself. This process is generally invisible to players.

We are improving stability in several ways. Today we updated a patch for the server, which is very important for the login experience, and this change also improves the reliability of the login. In addition to the queuing problem, we are also working on another server update that will reduce disconnection after players enter the game.

Finally, the player database is currently overloaded, which will make the login system backup in the cascade state, resulting in some players falling out of the queue or unable to log in at all.

We are constantly adding nodes to ease the pressure on the player database. Additional nodes need to replicate data, which is bound to add more pressure to the already overburdened system, so we will slowly move forward to avoid more interference, after all, the development team and engineer team are still solving other problems. In addition, in order to protect the player database as much as possible while adding nodes, we currently close the queuing channel. The short-term experience brought by this move is very bad, but once the node addition is completed, it will greatly improve the player's subsequent experience in many ways.

The problem of old players' heroes and items being mistakenly locked has nothing to do with account integration, but players have also experienced the same problem, that is, heroes and items that should have been unlocked are shown to be locked. This kind of problem is basically related to our newly launched new player experience (FTUE) process, which is caused by the misapplication of the process to the old player account. In most cases, we found that re-logging into the game could solve this problem. If the problem remains unresolved after performing the above steps, please fill out the support form. These data are very helpful to our team.

CTOnews.com has reported that on the day of its launch, Watchman Vanguard was hit by two DDoS attacks, which also exacerbated the problem. "although the attacks did not directly cause these problems, they worsened the environment we used to solve them," Blizzard said. "

In addition, there are other known and fixed issues, including, but not limited to:

Known online problem

Some personalized items, items and currencies owned by players are not shown in the collection.

Some players are disconnected from the server

Known error

Using Alt + Tab keys in full screen and borderless windowing mode will result in a black screen

When viewing eye-catching performance, the lens may be placed on the wrong horizontal plane

In battle carnival mode, the hero unlock challenge may not be included in the progress

Map workshop green screen and map workshop island will read the wrong map and may cause some existing code errors.

Nubani, Cemetery, Ilios and Anubis Temple are temporarily banned.

In non-English languages, the ultimate skills of "Echo", "Sojayne" and "Queen of Slag" are still in English.

In the season challenge "system-level failure", the damage caused by using multiple heroes to resist the "fortress" can not be counted properly.

SMS security-when a mobile phone number is already used in another account, the use of this number will cause the client to enter an unusable state. If you encounter this problem, close the game, use a web browser to log in to the affected Battle. net account and change a phone number that is not used by other accounts.

Resolved

Players who already own summer Fabi Genji before launch and buy this skin again after launch will receive a refund of league tokens.

We have started to return league tokens for these players' accounts today and will continue later tomorrow.

Game history and playback can now be viewed in the career profile

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