Shulou(Shulou.com)11/24 Report--

Thanks to CTOnews.com netizen YMM for the clue delivery! CTOnews.com September 29 news, this morning, JD.com Express announced for personal delivery scene launched a new price protection service "full guarantee" officially launched.

JD.com Express said that consumers can enjoy full compensation within the price range if they choose the "full insurance" service when JD.com Express Mini Program delivers goods. At the same time, there will be dedicated lines, priority treatment, as soon as 24 hours to the account and other services.

CTOnews.com learned that according to the person in charge of JD.com Express, after consumers choose the "full insurance" service, once the delivery is lost or damaged, JD.com Express will combine the insured amount with the actual loss amount to make full compensation; if the express is only partially damaged, JD.com Express will settle the claim according to the customer's wishes, combined with the insured amount and the actual loss. At the same time, JD.com Express will continue to do a good job in 100% open-box inspection, 100% real-name authentication and 100% accurate entry of consignment and other door-to-door collection service standards to further ensure the safety of delivery.

In addition, JD.com Express said that in view of the pain points such as many claims processes and long cycles, consumers will be given priority after calling the 950616 customer service hotline, and the account will be paid within 24 hours at the earliest after consumers provide proof of the value of the relevant goods.

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