Shulou(Shulou.com)11/24 Report--

CTOnews.com September 19 news, according to Weilai official news, NIO Service renovated upgrade, including service centers / service vehicles and other business upgrades.

According to officials, the service center will adopt a new design language, coruscate the brand genes of Driven by Design, and provide users with a service experience with both ingenious temperature and technology texture. At the same time, the service center of Xilai will start digital intelligence operation and realize intelligent workshop (the above new functions will be opened one after another with the upgrade of stores), users can check the service progress in real time through NIO App, the service process is clearly visible, and provide more transparent services. As of today, there are more than 240 service centers throughout the country.

In addition, Weilai also launched a new second-generation mobile service vehicle. Weilai service vehicle is like a "mobile service center", which provides door-to-door service for users and can carry out a variety of maintenance operations on the spot. Officials say the second-generation mobile service vehicle has a 60% increase in service capacity compared with the first-generation mobile service vehicle. In addition to rapid maintenance services such as replacement of new tires, repair of old tires, dynamic balance of tires, replacement of brake pads and air-conditioning filter elements, emergency charging services will also be provided. You can also view the technician's track and service process in real time through NIO App (the above functions are available one after another with the launch of the new service vehicle).

In addition, NIO Service will apply AR remote diagnosis solution in its service, breaking the traditional equipment troubleshooting mode, using various AI algorithms, AR virtual overlay technology, cloud computing and other technologies to achieve auxiliary maintenance functions such as diagnosis assistance, process records, AR maintenance manual, and improve maintenance efficiency. Service Guardian system (Service Guardian) can realize one-stop worry-free service through remote signal monitoring, prediction of vehicle problems, remote early warning and online service. Based on the original intention of active peace of mind service, the system will remotely monitor the vehicle network signal, grab the abnormal signal, and judge the problem behind the anomaly, send out the early warning signal, and the diagnostic experts will follow up and deal with it in real time to achieve real-time remote diagnosis. insight into vehicle anomalies earlier.

CTOnews.com learned that the Weilai wash service has also been launched. Service worry-free, insurance worry-free user value-added service coupons, in addition to providing the original car washing service, will also provide washing services: waxing (including fine washing), interior deep cleaning, atomization sterilization, glass coating service. The first batch of 300 + stores upgraded to Hyatt service, covering 60 + cities across the country, has been officially launched in NIO App, can be seen in "car Love-all functions and Services-car washing Service", and can be quickly found by identifying the "Hyatt" label.

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