Shulou(Shulou.com)11/24 Report--

Once again, Shunfeng has been pushed to the forefront of the storm. Recently, Xiao Liu from Xiaoshan, Hangzhou, placed an order for an urgent delivery service in Shunfeng, sending 20 grams of gold to a customer living in Gongshu District. Xiao Liu specially insured the price, the insured amount was 8000 yuan, but the gold was lost. Shunfeng customer service artificial phone said that he was "willing to pay 2000 yuan." Xiao Liu immediately said that he would not accept it. The related topic # SF lost 20 grams of gold with an insured price of 8, 000 only lost 2, 000 # rushed to the top of Weibo's hot search list, sparking heated discussion among netizens.

It is reported that Xiao Liu from Xiaoshan, Hangzhou, sent 20 grams of gold to a customer living in Gongshu District with Shunfeng on the Mid-Autumn Festival. 20 grams of gold, the current market value of about 8000 yuan, in order to prevent accidents, Xiao Liu specially insured the price, the insured amount of 8000 yuan, but two hours later the courier called to say that the gold was lost. When Xiao Liu called the official customer service of Shun Feng, the other party said, "it is true that the courier has been lost, and there will be compensation." Xiao Liu was temporarily relieved.

Unexpectedly, however, things went through twists and turns. On September 11, Xiao Liu received a call from the official customer service staff of Shunfeng, who said that he was "willing to pay 2000 yuan." Xiao Liu immediately refused to accept it. when asked why the other party did not compensate at the insured price, the other side did not respond. He only said that he would give further feedback to the claims department, but he did not receive a phone call from SF.

Interface News also verified the matter with Shun Feng Tongcheng, and the company responded that after the incident happened on September 10, SF Tongcheng had immediately assisted customers to report to the police. at the same time, it entered the customer service claim settlement process, and paid the full compensation in accordance with the insured amount of 8000 yuan on September 13. In addition, Shun Feng City also kept pace with the latest development of the incident: after the police investigation and search and the concerted efforts of all parties, the gold lost by the customers has been found.

It is worth noting that just a few days ago, Ms. Xia from Shenzhen, Guangdong, spent 11000 yuan to buy a brand new unopened iPhone13 Pro Max and sent it to her family in Jiangsu from Shenzhen. After the delay in receiving the goods, the family members were told that the express delivery had been lost and had no choice but to settle the claim, with a compensation of 1000 yuan according to the insured price. Then SF responded that the matter was still under verification and the responsible personnel had not yet checked it. At present, the compensation plan that can be given is 2500 yuan, but Ms. Xia still said it was unacceptable.

In this regard, netizens have something to say: "since the insured price, there must be compensation at the original price, but also liquidated damages, which is also a kind of contractual behavior", "is it lost or stolen?" and "I used JD.com express to lose my materials. I asked me how much these things were worth. I said 1000, and they immediately turned around. Also did not insure the price, directly paid "," it was said before that others did not insure the price, so the loss was less, this time the insured price, I see how to wash, is there some fresh ways to remove stains? "

The information shows that there are hundreds of legal proceedings in Shunfeng, of which disputes over transportation contracts, service contracts and property damage compensation account for nearly half of the total. So, what do you think of the incident?

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