Shulou(Shulou.com)11/24 Report--

Thanks to CTOnews.com netizens, assassins for their clues delivery! CTOnews.com, August 9, according to the official website of the Beijing Consumer Association, in response to the recent situation that "Daily excellent fresh" could not operate normally and caused a large number of consumer complaints, on the afternoon of August 4, the Municipal Consumer Agreement talked about Beijing Daily excellent fresh Electronic Commerce Co., Ltd.

At the meeting, the Municipal consumers' Association informed Beijing Daily Youxian Electronic Commerce Co., Ltd. of the 96315 hotline registration of consumer complaints, and inquired about the current situation of the enterprise and the handling of complaints.

Chen Fengxiang, deputy secretary general of the Municipal consumers Association, attended the interview and put forward three requirements for enterprises:

First, we must properly handle consumer complaints, announce the refund plan and registration method in a timely manner, and effectively protect the legitimate rights and interests of consumers.

The second is to strengthen communication with municipal and district consumer associations, actively cooperate with the work of consumer associations, and jointly safeguard the legitimate rights and interests of consumers.

Third, the written feedback of the situation description and rectification plan to the Municipal consumers' Association within three working days.

CTOnews.com learned that at the end of July this year, Youxian issued an announcement at the end of this year that the delivery time had changed from the earliest 30 minutes to the fastest next day, and the distribution scope was available all over the country.

On July 28, the daily excellent fresh financing failed to be delivered successfully, ran into operational difficulties, and dismissed the staff. Relevant revelations have appeared on the pulse, and there are still audio recordings coming out, causing a heated discussion among netizens. The official response said that in order to achieve the big goal of profitability, the company adjusted its business and organization, and its businesses such as Dada the next day, smart food market and retail cloud were not affected.

However, Sina Technology has been unable to place orders on the same day when it tested the daily excellent fresh App. Although there are still goods on display and can be added to the shopping cart, the checkout page shows that "the items purchased in this order are out of stock at the current address." Sina Technology has replaced Shanghai, Hangzhou and other cities, all showing that there is no stock reason can not buy, at the same time customer service is not online.

On August 1, the daily Youxian claimed that the "notice that the daily excellent fresh funds could not be operated" circulated on the Internet was purely false and false. The company is actively solving the supermarket business users, employees, suppliers to deal with problems, other business to maintain normal operation. At the same time, for malicious counterfeiters, Daily Youxian reserves the right to pursue their legal liability.

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