Shulou(Shulou.com)06/02 Report--

Zhibang International CRM system is a CRM software for integrated customer management, focusing on customer relations and team management, perfect integration of call center, sales, marketing, finance, human resources and OA, cross-regional, cross-departmental, cross-platform, cross-terminal collaboration, support mass text messages and e-mails, suitable for enterprises that focus on customer relations, performance appraisal and team management and need call centers.

First, the functional framework of Zhibang International CRM system software.

II. The main operating interface of Zhibang International CRM system

Third, the core function value of Zhibang International CRM system.

1. Customer management

Complete record of customer information and negotiation progress, strong customer allocation and follow-up strategy, anti-collision order grab, a system to manage all customers, an interface to complete customer examination and approval, assignment, recovery and other related operations, one button to control the overall sales situation, powerful sales automation functions, help enterprises to fully understand customers, retain customers, activate customers, put an end to the inexplicable loss of customers, miss any sales opportunity.

2. Marketing management

Perfectly integrate call center, SMS, email, QR code and other online and offline marketing methods, automatically generate QR code, import phone number and email address with one button, send marketing content in groups with one click, accurately push, unified management of multi-channel customers, real-time identification, automatic coordination of all follow-up business in the system, omni-channel scene marketing, one-click link to target customers, omitting all intermediate links, and quickly improve the conversion rate.

3. Contract management

Comprehensively manage the classification, numbering, process, price, status, payback, profit and template of the contract, record and follow up every business transaction related to the customer in detail, and have the function of sales billing, complete a series of processes such as collection, depot and delivery at the same time, and different contract classification supports different approval processes to meet the needs of different sales models in all aspects.

4. After-sales management

Fully record the whole process of after-sales service, return visit and complaint suggestion, and the after-sales knowledge base helps enterprises easily solve similar problems, even if newcomers or follow-up personnel do not need to worry. After-sales maintenance support quickly accept product-related maintenance business, maintenance process automation, maintenance process refinement, flexible coordination of personnel cooperation, the same personnel to serve more customers, quickly improve service quality.

5. Product management

Provide perfect management and query of product files and related data, unified management of product classification, unit, inventory, price, picture, number, serial number, QR code and other data, flexible price strategy, achieve the same product for different sales or customers with different prices, unlimited product classification, product label batch printing, product management at will.

6. Team management

Zhibang International CRM system realizes the rapid statistics, analysis and management of team members, rich charts and reports, dynamic display of team effectiveness and contribution, customer follow-up, personnel performance, business commission, sales profit, etc., assign tasks quickly, follow up the implementation progress in real time, constantly tap the potential of the team, and rapidly improve team work efficiency and productivity.

7. Financial management

Zhibang International CRM system integrates general ledger, cash, collection, payment, refund, invoice, payroll, expense and budget, carries out centralized financial management, automatically generates business documents, makes accounts and reports quickly, easily checks and queries, supports multi-currency, multi-stage multiple collection and payment, combined collection and payment, combined invoice, powerful report analysis, and helps enterprises control operations in real time.

8. Human resources management

It is easy to carry out the integrated management of staff recruitment, training, attendance, performance, salary, file, transfer, etc., comprehensive and accurate file establishment, preservation, inquiry mechanism to adapt to the attendance and scheduling rules of all kinds of posts, automatic access and collection of employee-related data, one-click accounting of all staff performance pay, making it simple, messy and orderly, and comprehensively improve the level of human resources management.

9. Office management

Provide all kinds of collaborative applications needed for the daily office of the enterprise, the notice is communicated with one button, the reading status is clear at a glance, the examination and approval process is automatically connected, the document management is safe and convenient, the task schedule is assigned with one click, and the interaction and cooperation is simple and efficient. Enterprise assets whole process monitoring, anytime, anywhere mobile office, all kinds of post office needs are fully met, all staff communication and cooperation is unimpeded.

10. Statistical analysis

Accurately record, automatically summarize and intuitively present enterprise data, with a single click, the enterprise can filter, merge, analyze and mine all the data, find and solve problems at the first time, rich chart types, and dynamic visualization effects. Without waiting for outdated reports or guessing painstakingly, you can get the data and information you want in real time and make accurate decisions quickly.

11. Rich interfaces

Rich interfaces are reserved for enterprises to easily dock all kinds of API, and support free docking with corporate official websites, e-commerce platforms, mobile websites, mobile shopping malls, call centers, self-built systems, Wechat official accounts and other management software, and expand system functions as needed to achieve efficient functional integration to meet the ever-changing management needs of the industry and enterprises for core business.

CRM system includes: classic version, standard version, WeChat version, customer management system, contract management system, after-sales management system 6 kinds of products, respectively for enterprises with different management needs. For example, CRM Classic version is suitable for enterprises that focus on customer relations, performance appraisal and team management and need call center; CRM WeChat version is suitable for enterprises that focus on customer relations and use Wechat platform to develop and serve customers.

The above only briefly introduces several functional modules commonly used in the CRM system. For more functional value, you can experience it for free. The trial version of Zhibang International CRM system has exactly the same function as the official version, as well as the free service of Gold consultant. What are the benefits of CRM? you can tell by combining with your management needs.

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