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This article introduces you what is the Udesk online customer service system, the content is very detailed, interested friends can refer to, hope to be helpful to you.

Today we will not talk about anything else, but just introduce ourselves in a low profile:

Product advantage

Multi-channel: proficient in desktop web pages, mobile web pages, mobile APP, Wechat, Weibo

High reliability: carefully adjusted, do not lose information, do not lose the line, do not lose a customer

High efficiency: input prediction, knowledge base and customer information aggregation double the efficiency of customer service.

Easy to manage: real-time monitoring and detailed data reports make management easier.

The influence of products on Enterprises

Increase marketing channels: change the traditional customer marketing methods such as telephone, email, QQ, etc., and create active marketing methods for enterprises.

Increase sales opportunities: increase customer loyalty by analyzing and solving complex problems online to further increase sales opportunities and sales

Reduce operating costs: each online customer service personnel can increase the number of instant online services indefinitely, reducing the cost of telephone communication in traditional customer service.

Consolidate customer relationship: through the humanized interaction with netizens online and judging by the address of customers, you can find that your repeat customers are gradually increasing.

The significance of Udesk online customer Service system

New call mode-lower call cost, saving more than 50% of 400 phone charges

Higher transaction conversion rate-- the precision and convenience of pre-sales consultation

Multiple call schemes-- Mobility, networking and Real-time

Seamless communication: there is no need to install any software or plug-ins, customers only need to click, can communicate with customer service personnel in real time, greatly reduce the communication threshold of customers, and improve the transaction probability. It provides the statistical information of visitors' visiting time and geographical location, and enterprises can adjust sales manpower arrangement and sales regional strategy according to these data, which provides a strong basis for market decision-making.

Knowledge storage: customer service can easily learn through the knowledge base; when facing visitors' questions, they can also access relevant materials through the knowledge base to quickly answer visitors' questions.

Precision marketing: customer service personnel can clearly know from the system what the customer is visiting and what they are interested in, and make adequate preparations.

Quick reply: classify the commonly used conversations and website addresses, easily respond quickly to different visitors, reflect professionalism and save efficiency.

Real-time supervision: managers can monitor the work of customer service staff in real time and view visitors' satisfaction with customer service.

This is the Udesk online customer service system, which is so straightforward.

About what is the Udesk online customer service system to share here, I hope the above content can be of some help to you, can learn more knowledge. If you think the article is good, you can share it for more people to see.

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